Weekend Live Music Support Specialist - Remote

Mixcloud; Greater London; Remote; GBP 15,911 - 22,661; Part time

Job summary

A leading online platform for booking live musicians is looking for a part-time Weekend Customer Support Specialist to join their remote team. You will assist customers and musicians with bookings, resolve queries, and ensure exceptional service during events. Ideal candidates will have strong customer service skills, organizational abilities, and experience with support software like Intercom or ZenDesk. This role is crucial for maintaining the company's reputation and customer satisfaction.

Qualifications

• Experience in a customer support role, ideally in a small team or startup.
• Good numerical skills.
• Understanding of the events industry and booking suppliers.

Responsibilities

• Assisting customers and musicians with queries and issues related to bookings.
• Resolving customer support tickets within Intercom.
• Answering inbound phone calls.
• Escalating customer issues to appropriate team members.
• Helping customers looking to book a musician.

Skills

Outstanding customer service skills

Excellent verbal and written communication skills

Ability to organise and prioritise workload

Attention to detail in a fast-paced environment

Tools

Intercom

ZenDesk

Job description

A leading online platform for booking live musicians is looking for a part-time Weekend Customer Support Specialist to join their remote team. You will assist customers and musicians with bookings, resolve queries, and ensure exceptional service during events. Ideal candidates will have strong customer service skills, organizational abilities, and experience with support software like Intercom or ZenDesk. This role is crucial for maintaining the company's reputation and customer satisfaction.