Customer Service Assistant - Stevenage

Hertfordshire County Council; Stevenage; On-site; GBP 26,000 - 27,000; Full time

Job summary

Hertfordshire County Council's Stevenage Library is seeking a Customer Service Assistant to deliver friendly, efficient help at the desk and support library users with information and IT queries.

You will handle book issues, returns and shelf tidying, and work across a varied programme of activities. The role is permanent with weekend shifts, starting at £26,016 per year, pro rata for part time, with potential progression to £27,274.

Qualifications

• Experience in a customer-focused environment.
• Understanding and application of good customer service principles.
• Demonstrable organisational skills with the ability to prioritise tasks.
• Desire to work collaboratively with colleagues to achieve service aims.

Responsibilities

• Deliver excellent customer service at the library desk.
• Assist with IT support and information services.
• Log searches and locate information for users.
• Assist with issuing and returning books and tidying shelves.
• Work weekends as per rota.

Skills

Customer service experience

Good customer service principles

Organisational skills

Teamwork / collaboration

Job description

Job Introduction

Job Title: Customer Service Assistant - Stevenage

Starting Salary: £26,016 opportunity to progress to £27,274 per annum (pro rata for part time)

Hours:8.50

Location:Stevenage

Contract Type: Permanent

Directorate:Resources

About The Team

Hertfordshire Libraries provide an innovative, successful service at the heart of the local community including small village libraries, town and city libraries, and performing arts libraries. We deliver key reading, health, learning, information, digital and culture offers including IT support, clubs and activities, access to digital resources and a thriving events programme to ensure we improve residents’ lives.

About The Role

The role of Customer Service Assistant is varied and directly contributes to the success of our libraries through working collaboratively to deliver excellent customer service, IT support, information services and resources to our library users and assisting with ad hoc library activities as required.

You will be a friendly and confident person who is happy to work in a customer facing role. You will be competent using computer packages for logging and searching for information. You will be organised and comfortable in assisting customers to issue and return books and tidying shelves.

Stevenage is a busy library with a large, friendly team providing services to a diverse community. This post holder will work weekends only. Please see rota attached.

About You

You will have a positive and flexible attitude, and the skills and abilities to successfully interact with customers, completing tasks to deadlines and problem solve, engaging senior colleagues when appropriate.

Essential

• Knowledge of and/or experience of working in a customer focussed environment
• Evidence of understanding and application of good customer services principles
• Demonstrable organisational skills, showing a methodical ability to prioritise tasks
• Demonstrates a desire to work collaboratively with colleagues to achieve service aims and objectives

Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 6. Please locate the job profile here: Job profiles - Community services

Interview Date: 8th October 2026

Benefits of working for us

Customer Service Assistant roles offer successful applicants the opportunity to get involved in a hugely varied range of activities and help to make a positive difference to people’s lives.

Additional Information

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be aDisability Confident employerand guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.