Weekend Front Desk Assistant - Accommodation Services

Lincoln Institute

Lincoln

On-site

GBP 23,000 - 29,000

Part time

36 hours ago

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Benefits offered by this job

Generous annual leave (30 days pro‑rta

Discounts and staff benefits

Progressive pay rates

Meal/holiday benefits

Job summary

University of Lincoln is inviting applications for an Accommodation Services Assistant (Part-time, weekends) in Lincoln. You will join a friendly front-of-house team, delivering a welcoming reception service to students, staff and visitors and handling enquiries with courtesy and professionalism.

The role requires excellent customer service, calm handling of unexpected situations, and strong IT skills. The post supports accommodation operations and university policies, with a generous leave

Qualifications

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.
The ability to demonstrate experience handling difficult and unexpected situations.
A high level of IT skill and familiarity.

Responsibilities

Resolve initial enquiries from students, staff, residents, and others.
Provide a friendly, helpful and welcoming reception service to visitors at the halls.
Act as central reception point for deliveries, sorting and post, and relay urgent messages.
Assist with supporting the commercial services team.
Acquire expertise in Accommodation and University policies to answer enquiries accurately.

Skills

Customer service

Front desk / reception

Weekend availability

Tools

IT skills

Job description

The role requires excellent customer service, calm handling of unexpected situations, and strong IT skills. The post supports accommodation operations and university policies, with a generous leave

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