Accommodation Services Assistant

De Montfort University; Leicester; On-site; GBP 26,707 - 31,236; Full time

Job summary

De Montfort University in Leicester is seeking an Accommodation Services Assistant to support our halls, from initial enquiries to welcoming residents and guiding them through their stay. The role emphasizes customer focus, strong communication, and efficient administration.

You will use accommodation systems to manage applications, bookings, room allocations, occupancy records and student data, ensuring data accuracy and adherence to processes.

Qualifications

• Experience in accommodation/hospitality settings, preferably within higher education.
• Customer-focused with excellent communication skills.
• Ability to use accommodation systems for applications, bookings, room allocations, occupancy records and student data.
• Interviews are scheduled to take place the week commencing 14 September 2026.

Responsibilities

• Assist with coordination and provision of the accommodation service.
• Support initial enquiries and welcome students into halls of residence.
• Maintain accurate data entry and adherence to agreed processes.
• Handle welfare issues sensitively and resolve conflicts constructively.

Skills

Attention to Detail

Time Management

Communication

Problem-Solving

Collaboration

Initiative

Honest

Compassionate

Community Minded

Flexibility

Positive Work Ethic

Teamwork

Job description

Job Description

Accommodation Services Assistant

Requisition Id: 603

Job Location: Gateway House

Full-time/Part-time: Full-time

Employee Weekly Hours: 37.00

Maximum Salary: 31,236.00 GBP

Minimum Salary: 26,707.00 GBP

Market Supplement

Application Closing Date: 31/08/2026

Job Description

Engage with students as they embark on their university journey by joining our accommodation team in supporting our students living in halls. We are seeking an Accommodation Services Assistant to assist with the coordination and provision of our accommodation service, covering initial enquiries to welcoming students into the halls of residence and providing guidance and assistance during their time in residence. We are seeking a highly motivated individual who is customer and solution focussed. The ideal candidate will be a strong communicator with excellent organisational and time management skills with experience of working in an accommodation/hospitality setting, preferably within the higher education sector. You’re a team player with a positive attitude, a commitment to delivering exceptional service, have experience of dealing with sensitive customer welfare issues and are able to resolve conflict constructively. You will need to use accommodation systems to support the administration of applications, bookings, room allocations, occupancy records, enquiries and student records, ensuring accurate data entry and consistent use of agreed processes. Interviews are to take place the week commencing 14th September 2026

Contact

For more information about this role, please contact Lydia Wailoo, Accommodation Manager [e-mail]

Skills

• Attention to Detail
• Time Management
• Communication
• Problem-Solving
• Collaboration
• Initiative
• Honest and Compassionate
• Community Minded
• Flexibility
• Positive Work Ethic
• Teamwork