Accommodation Services Assistant (Part-time, Weekends) (INTERNAL ONLY)

Lincoln Institute; Lincoln; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Generous annual leave (30 days pro‑rta

Discounts and staff benefits

Progressive pay rates

Meal/holiday benefits

Job summary

University of Lincoln is inviting applications for an Accommodation Services Assistant (Part-time, weekends) in Lincoln. You will join a friendly front-of-house team, delivering a welcoming reception service to students, staff and visitors and handling enquiries with courtesy and professionalism.

The role requires excellent customer service, calm handling of unexpected situations, and strong IT skills. The post supports accommodation operations and university policies, with a generous leave

Qualifications

• Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.
• The ability to demonstrate experience handling difficult and unexpected situations.
• A high level of IT skill and familiarity.

Responsibilities

• Resolve initial enquiries from students, staff, residents, and others.
• Provide a friendly, helpful and welcoming reception service to visitors at the halls.
• Act as central reception point for deliveries, sorting and post, and relay urgent messages.
• Assist with supporting the commercial services team.
• Acquire expertise in Accommodation and University policies to answer enquiries accurately.

Skills

Customer service

Front desk / reception

Weekend availability

Tools

IT skills

Job description

Accommodation Services

Accommodation Services Assistant (Part-time, Weekends) (INTERNAL ONLY)

Accommodation Services

Location: Lincoln

Salary: From £25,949pro rata

Closing Date: Friday 28 August 2026

Reference: SAS093

Do you have excellent customer services skills? Are you looking to develop your skills working in a friendly student facing team?

If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you.

Join us in the Accommodation Services Team, providing a friendly, helpful and informative reception service to students, staff and external visitors. We are looking to appoint a part-time Assistant to work weekends to support our existing front of house team.

It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings.

As an Accommodation Services Assistant, you can expect to be involved in:

Confidently resolving all initial enquiries from students, staff, residents, and others.

Providing a friendly, helpful and welcoming service to all visitors to the reception area of our halls, and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner.

Acting as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages.

Assisting with supporting the commercial services team.

Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.

What will you bring to the role?

Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.

The ability to demonstrate experience handling difficult and unexpected situations.

A high level of IT skill and familiarity.

The University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.

For informal enquiries and more information about this exciting opportunity, please contact Emma Hogan, Head of Accommodation Services, at [e-mail].

Further details:

• Job Description and Person Specification

You can find out more about working at Lincoln, and everything that we have to offer, at:

https://www.lincoln.ac.uk/jobopportunities/

We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.

Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas – Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship. You may be eligible to work in the UK via other alternative visa routes such as the Global Talent Visa or by having Settlement / ILR; please refer to the UK Visas pages above for further details.