Weekend Customer Service Advisor

RGIT Australia; Thornaby-on-Tees; On-site; GBP 9,000 - 13,000; Part time

Job summary

RGIT Australia in Thornaby-on-Tees is seeking a Part-time Permanent Customer Services Advisor to support students living in accommodation. You will be the first point of contact, handle queries by phone, email and in person, assist with move-ins and move-outs, and help maintain a safe, welcoming environment.

This role requires strong English, maths, and communication skills, experience in customer service or admin, and proficiency with Microsoft Office and CRM systems.

Qualifications

• Experience in customer service or administrative role.
• Good level of maths and English.
• Proficient in Microsoft Office and comfortable using CRM systems.
• Experience with tenancy agreements or property regulations is a plus.

Responsibilities

• Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
• Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
• Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
• Support students with accommodation-related issues, escalating any concerns as necessary.
• Organise and participate in community events to enhance the student experience.

Skills

Customer service

Administration

Microsoft Office

CRM systems

Communication skills

Team player

Tools

AMS

CRM systems

Job description

Part-time Permanent Associate

Posted 06 Aug 2026

Description

Overview

As a Customer Services Advisor, you will be the first point of contact for students, providing excellent customer service and ensuring the smooth day-to-day operation of our accommodation. You will handle student queries, assist with administrative tasks, and contribute to maintaining a positive living environment.

This position is Part Time, working Saturday and Sunday 8am to 8pm.

Key Responsibilities:

Customer Service & Resident Support

• Be the first point of contact for residents, visitors, and contractors, providing a friendly and professional service.
• Respond to student enquiries via phone, email, and in person, ensuring a prompt and helpful resolution.
• Assist with student move-ins and move-outs, including check-in/check-out processes and room inspections.
• Support students with accommodation-related issues, escalating any concerns as necessary.
• Organise and participate in community events to enhance the student experience.

Administration & Operations

Ensure accuracy & integrity of all data processed within our Accommodation Management System (AMS)

• Process bookings, tenancy agreements, rental payments, bank receipts/payments,
• Assist with handling maintenance requests and liaise with the maintenance team to ensure timely resolution.
• Conduct regular building inspections and report any issues.
• Ensure compliance with health & safety regulations and company policies.

General Duties

Assist in ensuring the site is always clean, safe, and welcoming.

• Handle lost property, parcel management, and general site organisation.
• Support marketing and promotional activities as required.
• Ensure the property is kept clear of litter whilst on duty
• Perform any other duties as reasonably required by management.

Key Skills & Experience

Previous experience in a customer service or administrative role (preferably within property management, hospitality, or student accommodation).

• Good level of both maths and English.
• Strong communication skills and a friendly, approachable manner.
• Ability to handle queries efficiently and remain calm under pressure.
• Good organisational skills with attention to detail.
• Proficient in Microsoft Office and comfortable using CRM systems.
• A team player with a proactive attitude.
• Experience working in student accommodation or property management.
• Knowledge of tenancy agreements and property regulations.