Weekend Field Dispatch Coordinator

Alloy Enterprises; Manchester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension scheme

Life assurance

Employee assistance programme

Referral scheme

Discounts with brands

Cycle-to-work scheme

Free onsite car parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Weekend Part Time Customer Service Dispatcher in Manchester to coordinate field engineers and manage schedules across Saturday and Sunday shifts.

The role focuses on timely deployments, customer updates, and maintaining high service standards. You will work with dispatching software, support internal teams, and contribute to continuous improvement initiatives while enjoying the benefits of a pension, life cover, and employee perks.

Qualifications

• Experience in a customer service or contact centre role.
• Strong planning, time management and organisational skills under pressure.
• Excellent written and verbal communication, with adaptable style.
• Conflict resolution and proactive escalation handling.
• Ability to use multiple systems simultaneously with attention to detail.
• Experience with dispatching software preferred.

Responsibilities

• Coordinate and deploy field engineers to sites, ensuring timely service.
• Prioritize jobs by urgency and location to optimise schedules.
• Provide customers with regular status updates and manage expectations.
• Collaborate with engineers and management to resolve issues and improve processes.
• Track progress to ensure adherence to service standards and performance metrics.

Skills

Customer service

Planning

Time management

Communication

Conflict resolution

Attention to detail

Disptach software

Tools

Dispatching software

Job description

Johnson Controls is seeking a Weekend Part Time Customer Service Dispatcher in Manchester to coordinate field engineers and manage schedules across Saturday and Sunday shifts.

The role focuses on timely deployments, customer updates, and maintaining high service standards. You will work with dispatching software, support internal teams, and contribute to continuous improvement initiatives while enjoying the benefits of a pension, life cover, and employee perks.