Field Operations Dispatcher — Drive Service Excellence

Alloy Enterprises; Manchester; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave (+ BANK HOLIDAYS)

Holiday Purchase Scheme

Pension up to 7% employer match

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Cycle-to-work scheme

Career development opportunities

Free onsite car parking

Dress Down Fridays

Job summary

Johnson Controls in Manchester is seeking a B2B Dispatcher to coordinate field engineers and ensure timely, efficient services for customers. You will schedule based on location and skills, maintain updates, and build strong internal relationships to resolve issues swiftly.

You will monitor performance, follow routing processes, and contribute feedback for continuous improvement, supported by comprehensive benefits and career development opportunities.

Qualifications

• Previous experience in customer service or contact center is required.
• Strong planning, time management and organizational skills under pressure.
• Excellent written and verbal communication with adaptable style.
• Conflict resolution skills and proactive escalation handling.
• Ability to use multiple systems simultaneously with attention to detail.

Responsibilities

• Dispatch engineers using software, prioritising jobs by urgency.
• Reallocate tasks and collaborate with engineers and management.
• Communicate with customers, manage expectations and resolve conflicts.
• Build relationships with customers, providing solutions and feedback.
• Track job progress to ensure timely completion and service standards.

Skills

Customer service

Planning & organization

Effective communication

Conflict resolution

Multisystem literacy

Dispatching software

Tools

Dispatching software

Job description

Johnson Controls in Manchester is seeking a B2B Dispatcher to coordinate field engineers and ensure timely, efficient services for customers. You will schedule based on location and skills, maintain updates, and build strong internal relationships to resolve issues swiftly.

You will monitor performance, follow routing processes, and contribute feedback for continuous improvement, supported by comprehensive benefits and career development opportunities.