Weekend B2B Field Engineer Dispatcher

Johnson Controls, Inc.; Manchester; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Competitive Salary

Pension & Benefits

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Job summary

Johnson Controls is seeking a Customer Service Dispatcher for a weekend part-time role in Manchester. You will coordinate and deploy field engineers to deliver timely services for B2B clients, prioritising by location and urgency.

You will use dispatch software, keep customers informed with updates, and work with engineers and management to resolve issues. The role offers pension, life assurance, discounts, and career development, with on-site parking and a relaxed dress code.

Qualifications

• Previous experience in a customer service or contact center role.
• Strong planning, time management, and organizational skills under pressure.
• Excellent written and verbal communication skills.
• Conflict resolution and proactive escalation handling.
• Ability to use multiple systems and applications simultaneously.

Responsibilities

• Coordinate and deploy field engineers to ensure timely services for customers.
• Dispatch engineers based on location and skills, manage scheduling.
• Provide customers with regular updates and manage expectations.
• Collaborate with engineers and management to resolve issues.
• Track job progress to ensure timely completion and adherence to service standards.

Skills

Customer service

Planning skills

Communication skills

Conflict resolution

IT proficiency

Tools

Dispatch software

Job description

Johnson Controls is seeking a Customer Service Dispatcher for a weekend part-time role in Manchester. You will coordinate and deploy field engineers to deliver timely services for B2B clients, prioritising by location and urgency.

You will use dispatch software, keep customers informed with updates, and work with engineers and management to resolve issues. The role offers pension, life assurance, discounts, and career development, with on-site parking and a relaxed dress code.