Customer Service Dispatcher Part Time

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 16,531,000 - 22,042,000; Part time

Benefits offered by this job

Competitive salary

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts on Johnson Controls products

Cycle-to-work scheme

Free onsite car parking

Dress down Fridays

Job summary

Johnson Controls is seeking a Weekend Part-Time Customer Service Dispatcher to coordinate field engineers and ensure timely service delivery. You will dispatch based on location and skills, manage scheduling, and communicate with customers to set expectations and resolve issues.

The role emphasizes strong planning, excellent communication, and the ability to multitask across systems. A proactive approach to customer satisfaction and safety will be valued.

Qualifications

• Previous experience in a customer service or contact centre role.
• Strong planning, time management and organizational skills under pressure.
• Excellent written and verbal communication, adaptable communication style.
• Conflict resolution skills and a proactive approach to handling escalations.
• Ability to use multiple systems and applications simultaneously, with attention to detail.

Responsibilities

• Coordinate and deploy field engineers to ensure timely services for customers.
• Dispatch engineers based on location and skills and manage scheduling.
• Provide customers with regular updates and resolve issues promptly.
• Build strong relationships with customers and internal teams to drive improvements.
• Track job progress to ensure timely completion and adherence to service standards.

Skills

Customer service

Communication

Time management

Organizational skills

Conflict resolution

Multisystem usage

Problem solving

Tools

Dispatching software

Job description

CUSTOMER SERVICE DISPATCHER WEEKEND PART TIME ROLE

Working Hours: 24 hours per week Saturday & Sunday, 07:00-19:00

What you will do

As a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction. Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.

What we offer

• Competitive Salary:Reflecting your skills and experience.
• Comprehensive Benefits:Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
• Exclusive Discounts:With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
• Career Development:Extensive opportunities for growth and advancement.
• Free Onsite Car Parking: Hassle-free commuting with dedicated parking available.
• Dress Down Fridays: A relaxed end to the week with casual attire encouraged.

How you will do it

• Dispatch engineers using software, prioritizing jobs based on needs and job urgency.
• Reallocate tasks and collaborate with engineers and management to resolve any issues.
• Communicate with customers, managing expectations and resolving conflicts.
• Build strong relationships with customers, providing solutions and feedback for improvement.
• Track job progress to ensure timely completion and adherence to service standards.

What we look for

Required

• Previous experience in a customer service or contact center role.
• Strong planning, time management, and organizational skills with the ability to work under pressure.
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles.
• Conflict resolution skills and a proactive approach to handling customer escalations.
• Ability to use multiple systems and applications simultaneously, with strong attention to detail.

Preferred

• Experience working with dispatching software.
• Familiarity with field-based operations and dispatching teams.
• Knowledge of Johnson Controls Land-Based Security product range.
• Strong problem-solving and analytical skills.
• Experience managing performance and driving improvements through collaboration.

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

#LI-MS2 #LI-Onsite Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.