Fraud Analyst

FIS; United Kingdom; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Unsociable hours allowance

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension

26 Days Annual Leave + Bank Holidays

Option to buy additional leave

Enhanced Sick Pay

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized Canteen

Job summary

Fidelity Information Services, LLC is seeking Fraud Analysts to join our UK-based contact centre. You will utilise state-of-the-art fraud detection systems to analyse customer accounts for signs of fraud and obtain information to reach the appropriate outcome.

All training for this role is provided on-site. We offer an unsociable hours allowance, life insurance, healthcare, pension, generous leave, and a comprehensive benefits package.

Qualifications

• Customer service experience (face to face or telephone).
• Good IT literacy and data analysis skills.
• Experience in a fast-paced environment and excellent problem-solving abilities.

Responsibilities

• Completing both inbound and outbound calls.
• Providing excellent customer service and maintaining professional relationships.
• Generating and assisting with completion of reports.
• Blocking and transferring compromised accounts to prevent losses.
• Organising replacement cards for customers.
• Logging and processing complaints.
• Noticing and reporting trends and pitfalls.
• Providing expert advice to internal teams for a streamlined customer experience.

Skills

Customer service

Data analysis

Problem solving

Communication skills

Organizational skills

Job description

Do you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress?

We are currently hiring for a number of roles. We are seeking pragmatic, enthusiastic, determined Fraud Analysts to join our dynamic team based at a contact centre. This role will see the right candidate utilising state of the art fraud detection systems to harvest information, analysing customer accounts for signs of fraud, and obtaining information to reach the appropriate outcome.

All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, with a can-do attitude and a willingness to learn.

Hourly rate: £12.71

Now offering an unsociable hour’s allowance, please see benefits below!

• Unsociable hours allowance: An additional £1.50 per hour for any shift or part-shift worked between 07:00am - 08:00am Mon-Fri / 17:00 - 20:00 Mon - Fri / 08:00am - 20:00 Sat and Sun
• Life Insurance – x1 Salary (Can be increased to x4 at additional cost)
• Fully paid training provided on-site where applicable
• MediCash Healthcare Plan
• Pension (Employee 5% - Company 3% contributions)
• 26 Days Annual Leave + Bank Holidays
• Option to buy additional leave
• Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
• Cycle to work scheme
• Maternity & Adoption Pay – (12 Weeks Full Pay – after 26 weeks in employment)
• Paternity Leave (2 Weeks Full Pay – After 26 weeks in employment)
• Shared Parental Leave – (12 Weeks Full Pay – after 26 weeks in employment)
• Bereavement Leave – (5 Days Leave at Full Pay)
• Dependent Leave – (2 Days at Full Pay)
• Free onsite parking
• Subsidized Canteen

RESPONSIBILITIES IN THIS ROLE:

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

THE RIGHT CANDIDATE WILL HAVE:

• Customer service experience (face to face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skills
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills both verbal and written
• The ability to work as part of a team and independently

So if you enjoy problem-solving, have a sharp eye for spotting anomalies, are resilient and motivated, and enjoy putting customers first, become our next Fraud Analyst. We’d love to meet you!

INDMK

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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