Weekend Contact Centre Agent - Part-Time Customer Care

FIS Management Services; Milton Keynes; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Life Insurance

Fully paid training provided on-site

MediCash Healthcare Plan

Pension plan

26 Days Annual Leave + Bank Holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized Canteen

Job summary

FIS is seeking a customer-focused individual for a weekend part-time role in Milton Keynes. Responsibilities include inbound/outbound calls, handling inquiries, and supporting fraud prevention efforts.

Training is provided on-site, with opportunities to develop reporting and data-analysis skills. The position emphasizes excellent customer service, strong IT literacy, and the ability to work both in a team and independently in a fast-paced environment.

Qualifications

• Customer service experience required.
• Good IT literacy and data handling skills.
• Experience in fast-paced environments.
• Strong problem-solving and analytical abilities.
• Excellent written and verbal communication.

Responsibilities

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and further fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints; noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

Skills

Customer service

IT literacy

Fast-paced environment

Data analysis

Problem solving

Organizational skills

Attention to detail

Verbal and written communication

Team and independent work

Job description

FIS is seeking a customer-focused individual for a weekend part-time role in Milton Keynes. Responsibilities include inbound/outbound calls, handling inquiries, and supporting fraud prevention efforts.

Training is provided on-site, with opportunities to develop reporting and data-analysis skills. The position emphasizes excellent customer service, strong IT literacy, and the ability to work both in a team and independently in a fast-paced environment.