Customer Experience Admin (12-Month FTC) | CRM & Support

IMServ Europe Ltd; Milton Keynes; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus up to 10%

Enhanced salary sacrifice pension

Life assurance (6x salary)

Simply Health plan

Car salary sacrifice scheme

Job summary

IMServ Europe Ltd is recruiting a Customer Service Administrator for a 12-month fixed-term contract in Milton Keynes. The role blends front-line customer support with back-office administration to ensure smooth communication and high levels of customer satisfaction.

You will handle queries via email and live chat, escalate when needed, maintain CRM records, generate reports, and support onboarding of new staff.

Qualifications

• CRM knowledge is helpful but not essential.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.
• Excellent attention to detail.
• Able to multitask, meet deadlines, and adapt to changing processes.

Responsibilities

• Handle incoming customer queries via email and live chat.
• Escalate inquiries to specialist teams for resolution.
• Manage and resolve customer complaints promptly.
• Maintain accurate CRM records and case notes.
• Generate reports and analyse customer data for insights.
• Coordinate with cross-functional teams to meet service needs.
• Support onboarding and training of new employees on internal systems.
• Identify opportunities to improve processes impacting service quality.

Skills

CRM knowledge

MS Office

Communication

Attention to detail

Problem solving

Multitasking

Job description

IMServ Europe Ltd is recruiting a Customer Service Administrator for a 12-month fixed-term contract in Milton Keynes. The role blends front-line customer support with back-office administration to ensure smooth communication and high levels of customer satisfaction.

You will handle queries via email and live chat, escalate when needed, maintain CRM records, generate reports, and support onboarding of new staff.