Part-Time Customer Service Advisor - Weekend Shifts

Confidential; North East; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Weekly pay

Monthly bonus

Company pension

Extra annual leave

Free on-site parking

Casual dress

Job summary

Confidential is recruiting part-time Customer Service Advisors to support customers when something goes wrong at home, from boilers to burst pipes, providing fast, reliable assistance in a busy call-centre. You will take inbound and outbound calls, log claims, arrange engineer visits, and keep customers updated while coordinating with engineers.

The role requires quick learning, strong communication, and the ability to work Fridays and Saturdays 8:00am–6:00pm.

Qualifications

• Self-motivated with the ability to learn new systems quickly.
• Positive, helpful attitude with a willingness to take ownership.
• Strong communication skills and attention to detail.
• Confident using computers and managing several tasks at once.
• Reliable and able to work in a fast-paced environment.

Responsibilities

• Take inbound and outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

Skills

Self-motivation

Learn quickly

Positive attitude

Strong communication

Attention to detail

Numerate/computer-savvy

Reliability

Weekend availability

Tools

Call center systems

Job description

Confidential is recruiting part-time Customer Service Advisors to support customers when something goes wrong at home, from boilers to burst pipes, providing fast, reliable assistance in a busy call-centre. You will take inbound and outbound calls, log claims, arrange engineer visits, and keep customers updated while coordinating with engineers.

The role requires quick learning, strong communication, and the ability to work Fridays and Saturdays 8:00am–6:00pm.