Part-Time Weekend Out-of-Hours Contact Centre Agent

Sureserve; South Shields; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave (rises with time)

Job summary

Sureserve Group is seeking a part-time Out of Hours Contact Centre Agent to handle weekend servicing and responsive maintenance calls for our social housing clients. You will act as the main point of contact, ensuring courteous service and accurate updates in the internal system.

The role offers up to 15 hours per weekend across 2–3 days, including bank holidays. Relevant admin experience and proficiency in MS Office, Outlook and Excel are required, with a preference for candidates holding a UK

Qualifications

• Previous administrative experience, preferably from social housing/construction.
• Ability to provide a courteous, professional customer service.
• Proficient in MS Office, especially Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.
• Preferably hold a full UK driving licence.

Responsibilities

• Act as the main point of contact for servicing and responsive maintenance during out-of-hours periods.
• Answer inbound calls from customers and engineers with customer excellence and update internal system accordingly.
• Work up to 15 hours a weekend across 2/3 days, including bank holidays.

Skills

Administrative experience

Customer service

Communication skills

Organisational skills

Driving licence

Tools

MS Office

Outlook

Excel

Job description

Sureserve Group is seeking a part-time Out of Hours Contact Centre Agent to handle weekend servicing and responsive maintenance calls for our social housing clients. You will act as the main point of contact, ensuring courteous service and accurate updates in the internal system.

The role offers up to 15 hours per weekend across 2–3 days, including bank holidays. Relevant admin experience and proficiency in MS Office, Outlook and Excel are required, with a preference for candidates holding a UK