Niche Claims Handler - Customer-Centered, Growth Role

Davies; Preston; Vor Ort; GBP 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Discounts for retailers

25 days holiday

Flexible working

Cycle to Work Scheme

Zusammenfassung

Davies in Preston is seeking exceptional Claims Handlers to join our growing team. You will be the first point of contact for clients, documenting details, reviewing policy cover, and coordinating with insurers, suppliers and colleagues across the country.

Working 37.5 hours per week Monday to Friday with one in three Saturdays on a rota, you will help deliver proactive, compassionate service while developing your skills through Davies' training and qualification programs.

Qualifikationen

• Your professional and amiable approach.
• You want to find solutions and help customers through their claims effectively.
• You know your way around the computer and can use MS Word, Excel and Outlook with ease.
• You can work with pace when called to whilst remaining effective, you enjoy the challenge.
• You pride yourself on your customer care, empathy and attention to detail.

Aufgaben

• Interacting with a variety of people including customers, insurers, suppliers and colleagues around the country.
• Ensuring the correct information gets to the right people, you'll be confident in your written and verbal correspondence and checking policy cover.
• Reviewing and setting up new claims, appointing contractors and updating claims on internal systems.
• Prioritising and reviewing diaries in a timely manner.
• Issuing payments to policyholders and suppliers for settlements.
• Contributing to team, division and wider business growth and development.
• Your day to day role will involve communicating with customers via various methods, Inbound and outbound calls, Emails, SMS and also via our automated claims journey.

Kenntnisse

Customer care

Empathy

Attention to detail

Problem solving

MS Word/Excel/Outlook

Tools

MS Word

MS Excel

MS Outlook

Jobbeschreibung

Davies in Preston is seeking exceptional Claims Handlers to join our growing team. You will be the first point of contact for clients, documenting details, reviewing policy cover, and coordinating with insurers, suppliers and colleagues across the country.

Working 37.5 hours per week Monday to Friday with one in three Saturdays on a rota, you will help deliver proactive, compassionate service while developing your skills through Davies' training and qualification programs.