Evening Claims Support Advisor (Part-Time)

Davies; Preston; On-site; GBP 12,000 - 18,000; Part time

Job summary

Davies is seeking an experienced part-time Customer Service Advisor to join the Preston-based Property team. The role focuses on FNOL-related tasks within a claims-management environment, handling inbound calls and guiding customers through their claims journey with empathy and professional communication.

The role offers 25 hours per week with a Monday–Sunday rota, 18:00–23:00 shifts, and a 3-month fixed-term contract starting 12 October 2026.

Qualifications

• Experience with First Notification of Loss (FNOL) for an insurer or claims handler is advantageous.
• Prior contact centre experience is beneficial but not required.
• Excellent telephone manner with strong customer service and problem-solving skills.
• Strong attention to detail in all tasks.
• Self-motivated, engaged and able to work on a shift-based schedule.
• Positive, confident approach when handling customers to achieve outcomes.
• Ability to use soft skills like empathy, tact, and diplomacy.
• Proficient PC skills and good administrative abilities.

Responsibilities

• Respond to inbound calls from home emergency insurance customers.
• Work to targets and KPIs in a friendly and professional call centre environment.
• Support the customer through the journey of their claim from initial notification to resolution.
• Validate the policyholder, diagnose the issue and deploy the appropriate trade contractor, keeping the customer informed.
• Take excess policy payments, arrange boiler services and negotiate with contractors.
• Opportunity to multi-skill across many insurance product lines.

Skills

FNOL experience

Contact centre

Telephone manner

Attention to detail

Self-motivated

Positive attitude

Empathy and diplomacy

PC literate

Job description

Davies is seeking an experienced part-time Customer Service Advisor to join the Preston-based Property team. The role focuses on FNOL-related tasks within a claims-management environment, handling inbound calls and guiding customers through their claims journey with empathy and professional communication.

The role offers 25 hours per week with a Monday–Sunday rota, 18:00–23:00 shifts, and a 3-month fixed-term contract starting 12 October 2026.