Evening Insurance Claims Advisor (FTC)

Davies; Preston; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Thrive at Davies; learningOpportunites

Job summary

Davies is recruiting a full-time Customer Service Advisor for an evenings, fixed-term contract based in Preston. Start date 12 October 2026.

The role supports the Claims Management team, handling FNOL-related customer conversations, guiding claims through the process, and coordinating with contractors on a 37.5-hour rolling shift (15:00–23:00). Ideal candidates bring customer-service excellence, a strong telephone manner, attention to detail, and the ability to empathise with distressed

Qualifications

• Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage.
• Previous contact centre experience is an asset but not essential
• Excellent telephone manner with strong customer service skills and the ability to think on your feet
• Demonstrate strong attention to detail in all tasks
• Self-motivated and engaged
• Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
• Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
• PC literate with excellent administrative skills.

Responsibilities

• Respond to inbound calls from home emergency insurance customers
• Work to targets and KPI’s in a friendly and professional call centre environment
• Support the customer through the journey of their claim from initial notification to resolution
• Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
• Take excess policy payments, arrange boiler services and negotiate with contractors
• Opportunity to multi skill across many insurance product lines.

Skills

FNOL experience

Exceptional customer service

Telephone etiquette

Attention to detail

Self-motivated

Empathy & diplomacy

PC literacy

Job description

Davies is recruiting a full-time Customer Service Advisor for an evenings, fixed-term contract based in Preston. Start date 12 October 2026.

The role supports the Claims Management team, handling FNOL-related customer conversations, guiding claims through the process, and coordinating with contractors on a 37.5-hour rolling shift (15:00–23:00). Ideal candidates bring customer-service excellence, a strong telephone manner, attention to detail, and the ability to empathise with distressed