Customer Service Advisor

Pertemps Bond; East Langton; Hybrid; GBP 17,000 - 25,000; Full time

Job summary

Pertemps Bond is seeking Customer Service Advisors to be the first point of contact for external customers, handling shipping requests and providing information on worldwide transit options via phone, email, and social channels. The role starts with a hybrid pattern (office one week, home the next) through January 2027, then on-site.

Training completes before start date. Key duties include inbound calls, building rapport, delivering clear information, and identifying up-sell opportunities while

Qualifications

• Excellent customer service experience and skills required.
• Strong understanding of customer service processes.
• Consistently provide a high level of service.
• Excellent written and verbal communication skills.
• Able to adapt to change and work in a team or independently.
• Experience with MS Word and Excel.

Responsibilities

• Managing inbound calls to the business from worldwide clients handling shipment requests.
• Building rapport with customers and establishing their needs.
• Deliver a consistent call flow, giving the customer confidence in the information provided.
• Maximise upselling opportunities whilst ensuring the customer has an informed choice.

Skills

Customer service

Communication skills

Adaptability

Teamwork

MS Word

MS Excel

Tools

MS Word

MS Excel

Job description

My Client is looking for Customer Service Advisors to join their incredible team to be the first point of contact for external customers handling shipping requests. Providing information and advice on transiting goods worldwide via Phone, Email, Twitter, Facebook, Web-Chat etc. Excellent customer service experience and skills are required for this role, establishing rapport with customers and businesses requiring support and information on how best to transit goods worldwide.

Hybrid working 1 week in the office, 1 week working from home until January 2027 then will be 100% on site.

Dates to be determined after Training is completed and Manager has signed off.

Interview Date - 04.09.26 + 07.09.26 Face to Face interview on site

Start Date - 21.09.26

Operational Hours - 08:00-19:15 (8hr Shift) - Monday to Friday

Location : - East Midlands Airport

Pay Rate : - £15.34 p/h

Training - 2 weeks on site

Job Role : -Your key responsibilities, which are not exhaustive and not limited to include :

• Managing Inbound calls to the business from Worldwide clients handling shipment requests
• Building rapport with customers and establishing their needs
• Deliver a consistent call flow, giving the customer the confidence in the information provided
• Maximise up selling opportunities whilst ensuring the customer has an informed choice

Key Skills :

• Excellent customer service experience
• Strong understanding of customer service processes
• Consistently providing a high level of service
• Excellent communication skills written and verbal
• Ability to adapt to change
• Ability to work as part of a team as well as independently
• Experience of working with MS Word and Excel

This role is subject to 5 Year Compliance and a Clean DBS - it is imperative that each applicant provides support to this process