Customer Service Apprentice: Path to Specialist & Perks

Confidential; Snodland; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Volunteer days

Cycle to work

Health plan

Life assurance

Wellbeing benefits

Job summary

South East Water is offering a structured 24‑month Customer Service Apprenticeship in the UK. You will handle calls, billing inquiries, refunds, and payment plans while learning and growing within a supportive team.

The programme includes workshops, on‑the‑job learning and mentors to guide you toward a permanent role at completion. Opportunities to progress are highlighted by the apprenticeship path and constant support from Trainers and Managers.

Qualifications

• Achieved GCSE Maths and English at Grade 4/C (or equivalent)
• Excellent computer abilities
• You’ll have a passion for serving others and providing the best service
• Good time management skills supporting you to complete the apprenticeship
• Be self-assured conversing with others and engaging with new and different individuals
• Be goal-focused and like overcoming difficulties

Responsibilities

• Develop and build knowledge of the Customer Service area by completing the apprentice pathway
• Understand the importance of the business areas, the processes, data protection, regulatory compliance and attendance
• Begin to build relationships with peers and colleagues to enhance the team working environment, resolve customer problems
• Develop an awareness of information and resources available and proactively ensure that skills and knowledge are deepened to enable progression
• Attend and contribute to team meetings with team, peers and colleagues
• Complete customer service level 3 apprenticeship

Skills

GCSE Maths & English

Excellent computer skills

Customer service

Time management

Communication

Goal-oriented

Job description

South East Water is offering a structured 24‑month Customer Service Apprenticeship in the UK. You will handle calls, billing inquiries, refunds, and payment plans while learning and growing within a supportive team.

The programme includes workshops, on‑the‑job learning and mentors to guide you toward a permanent role at completion. Opportunities to progress are highlighted by the apprenticeship path and constant support from Trainers and Managers.