Water Treatment Delivery Service Manager – Reading

Future Select Ltd; Reading; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading Water Treatment Company in the Reading area is seeking a Water Treatment Service Delivery Manager to oversee service delivery and manage the field team. The ideal candidate should have strong knowledge within the Water Treatment Industry and experience in a service delivery role. Competitive salary, commission, and a company car are included in the benefits package.

Benefits

Attractive salary

Commission

Company car

Additional benefits

Qualifications

• Proven experience in management of water treatment services.
• Demonstrable skills in customer service and technical support.
• Ability to produce quotes and manage budget constraints.

Responsibilities

• Manage the delivery of water treatment services.
• Ensure timely completion of services to high standards.
• Liaise with customer service and supply chains effectively.
• Provide technical support and guidance to teams.
• Conduct annual appraisals and training for staff.

Skills

Strong knowledge within the Water Treatment Industry

Experience in service delivery role

Persuasive and astute communication

Ability to manage and motivate teams

Job description

Due to consistent growth, this high profile and client based Water Treatment / Legionella Company is actively seeking a high calibre, self‑motivated and ambitious Water Treatment Service Delivery Manager in or around the Reading area. The ideal candidate would have a strong knowledge within the Water Treatment Industry and will have demonstrable experience working in a service delivery role. Consideration will be given to applications from Basingstoke, Aldershot, Bracknell, Newbury and the surrounding areas.

Key Responsibilities

• Managing the delivery of water treatment services.
• Providing commercial guidance and technical support to both administrative and sales functions when and as needed.
• Ensuring that Water Treatment Services are completed in a timely manner and to a high standard.
• Liaising with the customer service team, supply chains and consultants.
• Keeping a weekly review of KPI’s and the forecasts to ensure they are in line with what the business expects.
• Acting in a proactive manner to improve services and performances.
• Supporting, managing and motivating the field technicians.
• Providing annual appraisals and arranging training where needed.
• Delivering profitability targets through management of the field team against the budget and as modified by the management team.
• Providing clear instructions, delegating effectively and responsibly, and organising staff under your control.
• Supporting project managers/consultants as needed and taking the lead as PM on allocated projects.
• Ensuring that the correct process is being followed during all engagements.
• Ensuring all paperwork and reports are completed within the correct time frame.
• Liaising daily with Operation Managers on the key tasks and providing support with the production of monthly reports.
• Producing quotes, pursuing purchase orders when needed and providing telephone support that is both technical and nontechnical.
• Ensuring all work is being delivered in line with QHSE objectives and to technical standards.
• Completing site surveys.
• Attending customer meetings.

In general, the successful applicant will be persuasive, astute, have an inquisitive mind and be prepared to take the business a step further.

Benefits

An attractive salary, depending on expertise and aspiration, commission, company car and along with many benefits awaits the right candidate.