Plumbing Technician

Go Traffic Management Limited; Boothstown; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Job summary

Network Plus is seeking a skilled Plumbing Technician to support United Utilities on the North West water mains rehab contract. You will visit customer properties to diagnose and fix water-related issues, working closely with Customer Teams and site colleagues to ensure fast resolutions and minimum repeat contacts.

The role requires a recognised plumbing qualification or equivalent experience, strong fault-diagnosis ability, and a full UK driving licence.

Qualifications

• recognised plumbing qualification or demonstrable plumbing experience.
• Experience in fault finding and diagnosing plumbing issues.
• Experience dealing with blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative when diagnosing faults.
• Valid UK driving licence and ability to use mobile tech for visits.
• Willing to work across the North West (Cheshire, Merseyside, Manchester, Lancashire).

Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues.
• Organise and undertake inspection, cleaning, repair or replacement of fittings and appliances affected by works.
• Carry out diagnostic checks to identify fault causes within network or customer plumbing.
• Undertake minor plumbing repairs and clearance of blockages where appropriate.
• Investigate issues from planned shut-offs and rehabilitation works and escalate as needed.
• Communicate findings and recommendations clearly to customers with professional handling.
• Accurately record visits, investigations and works using company systems.
• Collaborate with Customer Managers and operational teams to improve customer outcomes.
• Ensure activities align with procedures, safety, and industry standards.
• Support wider customer-focused activities including proactive visits and information distribution.

Skills

Plumbing qualification

Fault finding

Blockages

Domestic water systems

Customer service

Independent working

Full UK driving licence

Mobile tech for jobs

North West alignment

Job description

Plumbing Technician

Department: United Utilities

Employment Type: Permanent

Location: Worsley

Reporting To: Elizabeth Gordon

Compensation: £40,000 - £45,000 / year

Description

This role will provide a dedicated plumbing resource to support the Customer Team and operational delivery teams, enabling customer issues to be investigated and resolved quickly and helping to prevent avoidable repeat contacts and complaints.

Job Overview

We are seeking a skilled and customer-focused Plumbing Technician to join our team working on the United Utilities Water Mains Rehab Contract across the North West. We are looking for someone who is technically capable, practical, and confident dealing directly with customers.

The successful candidate will attend customer properties to investigate and resolve issues such as poor water pressure, restricted or blocked supplies, air in the system and other plumbing-related problems following water mains replacement schemes. You will work closely with our Customer Team and operational site teams to identify

Key Responsibilities

• Attend customer properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues following planned or reactive works.
• Organise and undertake the inspection, cleaning, repair or replacement of affected fittings and appliances, including tap filters, taps, showers and toilet fittings where impacted following work on the water network.
• Carry out diagnostic checks to identify the cause of supply or plumbing issues, determining whether faults lie within the water network or the customer's internal plumbing.
• Undertake minor plumbing repairs, remedial works, blow backs and the clearance of blockages or restrictions where appropriate.
• Investigate issues arising from planned shut-offs, mains connections, rehabilitation works and other operational activities, escalating matters requiring further network intervention.
• Communicate findings, actions taken and recommendations clearly to customers, providing reassurance and handling concerns professionally and sensitively.
• Accurately record all visits, investigations, photographs and completed works using company systems.
• Work collaboratively with Customer Managers, Customer Liaison Officers and operational teams to deliver positive customer outcomes and reduce repeat contacts and complaints.
• Ensure all activities are completed in accordance with company procedures, health and safety requirements and relevant industry standards.
• Support wider customer-focused and operational activities as required, including proactive customer visits, supply checks and the distribution of customer information.

Skills, Knowledge & Expertise

Essential Requirements

• Recognised plumbing qualification or demonstrable plumbing experience.
• Experience of fault finding and diagnosing plumbing issues.
• Experience of dealing with blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative when diagnosing faults.
• Full UK driving licence.
• Comfortable using mobile technology to record jobs and customer visits.
• Ability to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire)

Desirable

• Experience working within the water industry or on utility contracts.
• National Water Hygiene accreditation.
• Experience working around water mains rehab or network operations.
• Experience dealing directly with customers in their homes.

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer.

We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find here - https://networkplus.co.uk/privacy-and-cookie+-policy.