Plumbing Technician: Restore Water Flow & Customer Care

Go Traffic Management Limited; Manchester; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Equal Opportunity Employer

Armed Forces-friendly

Job summary

Go Traffic Management Limited is seeking a skilled Plumbing Technician to support the United Utilities Water Mains Rehab Contract across the North West. You will investigate and resolve plumbing issues at customer properties, working alongside Customer Teams and site colleagues to ensure rapid responses and high service quality.

The role requires a recognised plumbing qualification or demonstrable experience, a full UK driving licence and the ability to manage tasks independently while using

Qualifications

• Recognised plumbing qualification or demonstrable plumbing experience.
• Fault finding and diagnosing plumbing issues.
• Blockages, restricted supplies and low-pressure issues.
• Good understanding of domestic water systems.
• Excellent communication and customer service skills.
• Ability to work independently and use initiative.
• Full UK driving licence.
• Comfortable using mobile technology to record jobs and visits.
• Willingness to work flexibly across the North West (Cheshire, Merseyside, Manchester, Lancashire).

Responsibilities

• Attend properties to investigate and resolve reports of poor pressure, restricted supply, loss of water supply and other water-related issues.
• Inspect, clean, repair or replace fittings and appliances affected by works (taps, showers, toilets).
• Carry out diagnostic checks to identify the cause of supply or plumbing issues.
• Undertake minor plumbing repairs and remedial works, including blockages clearance.
• Investigate issues from planned shut-offs, mains connections and rehabilitation works.
• Communicate findings and recommendations clearly to customers with reassurance.
• Record visits, investigations, photos and completed works in company systems.
• Collaborate with Customer Teams and operational sites to improve customer outcomes.
• Ensure activities follow procedures, health and safety requirements and standards.
• Support broader customer-focused and operational activities as required.

Job description

Go Traffic Management Limited is seeking a skilled Plumbing Technician to support the United Utilities Water Mains Rehab Contract across the North West. You will investigate and resolve plumbing issues at customer properties, working alongside Customer Teams and site colleagues to ensure rapid responses and high service quality.

The role requires a recognised plumbing qualification or demonstrable experience, a full UK driving licence and the ability to manage tasks independently while using