Water Industry Service Coordinator (Hybrid)

Morva Recruitment Ltd; Bilston; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Morva Recruitment Ltd is seeking three Aftermarket Customer Care Advisors to join our Service and Maintenance team serving water industry clients in Wolverhampton, Barnsley and Cornwall.

You will handle inquiries, coordinate service visits and repairs, and maintain strong client relationships, with hybrid work: Mon and Fri from home, Tue–Thu in the office. Starting salary £29,120 with opportunities for career progression.

Qualifications

• Experience in customer service or support.
• Strong communication and organisational skills.
• Ability to coordinate appointments and visits.
• Proactive, solutions‑focused approach to competing priorities.
• Experience in water/mechanical/service sectors is a plus.
• Engineering degree beneficial for understanding technical aspects.

Responsabilités

• Acting as a key point of contact for water industry clients, handling incoming calls and enquiries professionally.
• Building and maintaining positive, long‑term customer relationships.
• Coordinating and scheduling service visits, maintenance activities and repair works.
• Liaising with customers and internal service teams to ensure jobs are organised and progressed efficiently.
• Understanding customer requirements, identifying issues and helping to find practical solutions.
• Keeping customers informed of progress, timescales and any changes to scheduled work.
• Providing a consistently high level of customer service and support throughout the process.

Connaissances

Customer service

Service coordination

Relationship building

Communication

Organizational skills

Problem solving

Liaison with clients

Formation

Engineering degree

Description du poste

Morva Recruitment Ltd is seeking three Aftermarket Customer Care Advisors to join our Service and Maintenance team serving water industry clients in Wolverhampton, Barnsley and Cornwall.

You will handle inquiries, coordinate service visits and repairs, and maintain strong client relationships, with hybrid work: Mon and Fri from home, Tue–Thu in the office. Starting salary £29,120 with opportunities for career progression.