Aftermarket Customer Care Advisor

Morva Recruitment; Indian Queens; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

Morva Recruitment Ltd. is recruiting three Aftermarket Customer Care Advisors to strengthen a Service and Maintenance team in the water industry, with roles in Cornwall, Wolverhampton and Barnsley.

You will be the main contact for clients, coordinating visits and repairs while delivering exceptional service. The role emphasises relationship-building, proactive problem solving, and close collaboration with service teams to ensure efficient work planning and reliable customer support.

Qualifications

• Experience in customer service or aftersales.
• Strong communication and client liaison skills.
• Excellent organisation and scheduling ability.
• Proactive, solutions-focused with prioritisation.
• Mechanical, water, or service sector knowledge helpful.

Responsabilités

• Act as key contact for water industry clients.
• Build and maintain long-term customer relationships.
• Coordinate and schedule service visits and repairs.
• Coordinate with internal teams to progress jobs.
• Understand client requirements and propose solutions.
• Update customers on progress and changes.
• Provide high levels of customer service throughout.

Connaissances

Customer service

Communication

Organisation

Coordination

Problem solving

Technical knowledge

Description du poste

Aftermarket Customer Care Advisor

Morva Recruitment are recruiting three Customer Care Advisors to join an established Service and Maintenance team within the water industry, with positions available in Cornwall, Wolverhampton and Barnsley.

This is an excellent opportunity for candidates who enjoys building relationships, providing outstanding customer service and coordinating practical, technical solutions.

The role is focused on customer care, service coordination and ensuring clients receive an efficient and reliable service. You will act as a key point of contact for water industry clients, helping to organise service visits, maintenance activities and repairs while maintaining strong working relationships.

The Role

• Acting as a key point of contact for water industry clients, handling incoming calls and enquiries professionally.
• Building and maintaining positive, long-term customer relationships.
• Coordinating and scheduling service visits, maintenance activities and repair works.
• Liaising with customers and internal service teams to ensure jobs are organised and progressed efficiently.
• Understanding customer requirements, identifying issues and helping to find practical solutions.
• Keeping customers informed of progress, timescales and any changes to scheduled work.
• Providing a consistently high level of customer service and support throughout the process.

About You

• Experience in customer service, customer support, service coordination or an aftersales role.
• Strong communication skills and confidence when liaising directly with clients.
• Excellent organisation and the ability to coordinate appointments, service visits and repairs.
• A proactive, solutions-focused approach and the ability to manage competing priorities.
• Technical knowledge or experience within the mechanical, water, utilities, engineering or service and maintenance sectors.
• The ability to build trusted relationships with customers and colleagues.

The Opportunity

This is an opportunity to join a specialist service and maintenance team supporting essential services within the water industry. You will play an important role in ensuring customers receive responsive support and that service and repair requirements are managed efficiently.

Locations

• Cornwall
• Wolverhampton
• Barnsley

Hybrid working - Monday and Friday WFH Office based Tues - Thursday

Starting salary of £29,120 with opportunity of career progression if desired.

Hours 8.30am - 5pm Monday to Friday

If you have a strong customer service background and experience or an interest in the water, mechanical or service and maintenance sectors, we would love to hear from you.