Hybrid Water Service Coordinator & Customer Care

Morva Recruitment Ltd; Wombwell; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Morva Recruitment Ltd is seeking an Aftermarket Customer Care Advisor to join a growing service and maintenance team. The role covers customer care, service coordination and delivering reliable support for water industry clients across multiple locations, with hybrid working options.

You will act as a central point of contact, arranging service visits, maintenance, and repairs, while keeping clients informed and ensuring a smooth, proactive service experience.

Qualifications

• Experience in customer service, customer support, service coordination or an aftersales role.
• Strong communication skills and confidence when liaising directly with clients.
• Excellent organisation and the ability to coordinate appointments, service visits and repairs.
• A proactive, solutions-focused approach and the ability to manage competing priorities.
• Technical knowledge or experience within the mechanical, water, utilities, engineering or service and maintenance sectors.

Responsibilities

• Act as a key contact for water industry clients, handling incoming calls and enquiries professionally.
• Building and maintaining positive, long-term customer relationships.
• Coordinating and scheduling service visits, maintenance activities and repair works.
• Liaising with customers and internal service teams to ensure jobs are organised and progressed efficiently.
• Understanding customer requirements, identifying issues and helping to find practical solutions.
• Keeping customers informed of progress, timescales and any changes to scheduled work.
• Providing a consistently high level of customer service and support throughout the process.

Skills

Customer service

Service coordination

Communication skills

Organisational skills

Client liaison

Problem solving

Education

Mechanical or environmental engineering degree (beneficial)

Job description

Morva Recruitment Ltd is seeking an Aftermarket Customer Care Advisor to join a growing service and maintenance team. The role covers customer care, service coordination and delivering reliable support for water industry clients across multiple locations, with hybrid working options.

You will act as a central point of contact, arranging service visits, maintenance, and repairs, while keeping clients informed and ensuring a smooth, proactive service experience.