Aftermarket Customer Care Advisor

Morva Recruitment; Wombwell; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Morva Recruitment Ltd is seeking an Aftermarket Customer Care Advisor to join a growing service and maintenance team. The role covers customer care, service coordination and delivering reliable support for water industry clients across multiple locations, with hybrid working options.

You will act as a central point of contact, arranging service visits, maintenance, and repairs, while keeping clients informed and ensuring a smooth, proactive service experience.

Qualifications

• Experience in customer service, customer support, service coordination or an aftersales role.
• Strong communication skills and confidence when liaising directly with clients.
• Excellent organisation and the ability to coordinate appointments, service visits and repairs.
• A proactive, solutions-focused approach and the ability to manage competing priorities.
• Technical knowledge or experience within the mechanical, water, utilities, engineering or service and maintenance sectors.

Responsibilities

• Act as a key contact for water industry clients, handling incoming calls and enquiries professionally.
• Building and maintaining positive, long-term customer relationships.
• Coordinating and scheduling service visits, maintenance activities and repair works.
• Liaising with customers and internal service teams to ensure jobs are organised and progressed efficiently.
• Understanding customer requirements, identifying issues and helping to find practical solutions.
• Keeping customers informed of progress, timescales and any changes to scheduled work.
• Providing a consistently high level of customer service and support throughout the process.

Skills

Customer service

Service coordination

Communication skills

Organisational skills

Client liaison

Problem solving

Education

Mechanical or environmental engineering degree (beneficial)

Job description

Aftermarket Customer Care Advisor

Morva Recruitment are recruiting three Customer Care Advisors to join an established Service and Maintenance team within the water industry, with positions available in Wombwell (Nr Hoyland), Wolverhampton and Cornwall.

This is an excellent opportunity for candidates who enjoys building relationships, providing outstanding customer service and coordinating practical, technical solutions.

The role is focused on customer care, service coordination and ensuring clients receive an efficient and reliable service. You will act as a key point of contact for water industry clients, helping to organise service visits, maintenance activities and repairs while maintaining strong working relationships.

The Role

• Acting as a key point of contact for water industry clients, handling incoming calls and enquiries professionally.
• Building and maintaining positive, long-term customer relationships.
• Coordinating and scheduling service visits, maintenance activities and repair works.
• Liaising with customers and internal service teams to ensure jobs are organised and progressed efficiently.
• Understanding customer requirements, identifying issues and helping to find practical solutions.
• Keeping customers informed of progress, timescales and any changes to scheduled work.
• Providing a consistently high level of customer service and support throughout the process.

About You

We are looking for someone with excellent communication and organisational skills who enjoys helping customers and keeping things running smoothly.

Ideally, you will have:

• Experience in customer service, customer support, service coordination or an aftersales role.
• Strong communication skills and confidence when liaising directly with clients.
• Excellent organisation and the ability to coordinate appointments, service visits and repairs.
• A proactive, solutions-focused approach and the ability to manage competing priorities.
• Technical knowledge or experience within the mechanical, water, utilities, engineering or service and maintenance sectors.
• The ability to build trusted relationships with customers and colleagues.

A mechanical or environmental engineering degree would be beneficial, as would experience within the water industry. However, practical mechanical knowledge and relevant industry experience are also welcome.

The Opportunity

This is an opportunity to join a specialist service and maintenance team supporting essential services within the water industry. You will play an important role in ensuring customers receive responsive support and that service and repair requirements are managed efficiently.

Locations

• Cornwall
• Wolverhampton
• Barnsley

Hybrid working - Monday and Friday WFH Office based Tues - Thursday

Starting salary of £29,120 with opportunity of career progression if desired.

Hours 8.30am - 5pm Monday to Friday

If you have a strong customer service background and experience or an interest in the water, mechanical or service and maintenance sectors, we would love to hear from you.