Water Debt Recovery & Disconnections Specialist

Clear Business group; Sale; Hybride; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Pension contributions and life cover

Generous staff discounts

25 days annual leave, with tenure rise

Birthday off

Flexibility to purchase/sell holidays

Cycle to work

Well-being support including GP access

Résumé du poste

Clear Business is seeking a Water Debt and Disconnections Expert in Sale, Manchester to manage debt recovery on water accounts and oversee disconnections in line with regulatory standards. You will coordinate site visits, review data, support agents, handle disputes, and ensure sensitive customers are protected while GDPR and quality policies are followed.

We offer a hybrid working model, pension contributions, generous leave, staff discounts, and a supportive benefits package as part of our

Qualifications

• Proven background in debt recovery or collections.
• Experience in the utilities sector.
• Skilled in complex dispute resolution.
• Familiarity with third-party collaboration for debt recovery.
• Strong understanding of utility disconnection processes and legal frameworks.
• Knowledge of B2B regulatory requirements.
• Proficient in using CRM and lead management systems.

Responsabilités

• Coordinate pre-disconnection site visits with third-party providers.
• Review site visit data and ensure accurate, actionable insights are captured.
• Support site agents during visits to balance customer needs with debt recovery goals.
• Manage the disconnection process with a customer-centric approach, safeguarding vulnerable customers and shared residential supplies.
• Issue pre- and post-disconnection notices to customers and wholesalers.
• Provide timely instructions to agents on the day of disconnection.
• Oversee reconnection processes for customers who settle overdue balances.
• Handle disputes, especially from vulnerable or financially distressed customers.
• Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.

Connaissances

Debt recovery

Utilities sector

Dispute resolution

Third-party collaboration

Disconnection processes

GDPR/compliance

CRM systems

Outils

CRM

Description du poste

Clear Business is seeking a Water Debt and Disconnections Expert in Sale, Manchester to manage debt recovery on water accounts and oversee disconnections in line with regulatory standards. You will coordinate site visits, review data, support agents, handle disputes, and ensure sensitive customers are protected while GDPR and quality policies are followed.

We offer a hybrid working model, pension contributions, generous leave, staff discounts, and a supportive benefits package as part of our