Water Debt and Disconnections Expert

Clear Business group; Sale; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension contributions and life cover

Generous staff discounts

25 days annual leave, with tenure rise

Birthday off

Flexibility to purchase/sell holidays

Cycle to work

Well-being support including GP access

Job summary

Clear Business is seeking a Water Debt and Disconnections Expert in Sale, Manchester to manage debt recovery on water accounts and oversee disconnections in line with regulatory standards. You will coordinate site visits, review data, support agents, handle disputes, and ensure sensitive customers are protected while GDPR and quality policies are followed.

We offer a hybrid working model, pension contributions, generous leave, staff discounts, and a supportive benefits package as part of our

Qualifications

• Proven background in debt recovery or collections.
• Experience in the utilities sector.
• Skilled in complex dispute resolution.
• Familiarity with third-party collaboration for debt recovery.
• Strong understanding of utility disconnection processes and legal frameworks.
• Knowledge of B2B regulatory requirements.
• Proficient in using CRM and lead management systems.

Responsibilities

• Coordinate pre-disconnection site visits with third-party providers.
• Review site visit data and ensure accurate, actionable insights are captured.
• Support site agents during visits to balance customer needs with debt recovery goals.
• Manage the disconnection process with a customer-centric approach, safeguarding vulnerable customers and shared residential supplies.
• Issue pre- and post-disconnection notices to customers and wholesalers.
• Provide timely instructions to agents on the day of disconnection.
• Oversee reconnection processes for customers who settle overdue balances.
• Handle disputes, especially from vulnerable or financially distressed customers.
• Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.

Skills

Debt recovery

Utilities sector

Dispute resolution

Third-party collaboration

Disconnection processes

GDPR/compliance

CRM systems

Tools

CRM

Job description

Are you experienced in debt recovery and passionate about resolving complex customer issues? We’re looking for a Water Debt and Disconnections Expert to join our team in Sale, Manchester. In this pivotal role, you’ll be responsible for managing the resolution of customer issues that impact debt collection on water accounts. Where resolution isn’t possible, you’ll oversee and manage the temporary isolation and/or the permanent disconnection of the supply, ensuring all actions are compliant with legal and regulatory standards.

What You’ll Be Doing

• Coordinate pre-disconnection site visits with third-party providers.
• Review site visit data and ensure accurate, actionable insights are captured.
• Support site agents during visits to balance customer needs with debt recovery goals.
• Manage the disconnection process with a customer-centric approach, safeguarding vulnerable customers and shared residential supplies.
• Issue pre- and post-disconnection notices to customers and wholesalers.
• Provide timely instructions to agents on the day of disconnection.
• Oversee reconnection processes for customers who settle overdue balances.
• Handle disputes, especially from vulnerable or financially distressed customers.
• Ensure all activities comply with GDPR, regulatory standards, and internal quality policies.

Your Experience

• Proven background in debt recovery or collections.
• Experience in the utilities sector.
• Skilled in complex dispute resolution.
• Familiarity with third-party collaboration for debt recovery.
• Strong understanding of utility disconnection processes and legal frameworks.
• Knowledge of B2B regulatory requirements.
• Proficient in using CRM and lead management systems.

Our Story

Clear Business was established with the goal of simplifying our customers' lives and making our colleagues' experiences more rewarding. As one of the top providers for small businesses in the UK, we offer a truly distinctive service by providing all essential services in one place: Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. For more than two decades, our growth journey has been marked by various accolades, such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Our latest achievement was receiving the 'One to Watch' award from Best Companies.

In return for your hard work, you’ll get

• Pension contributions and life assurance coverage.
• Generous discounts at numerous high street and online retailers.
• 25 days of annual leave, increasing to 28 days based on tenure.
• Enjoy your birthday off every year.
• Ability to purchase up to 10 additional holidays and sell up to 5 days per year.
• Cycle to work and travel loans for people wanting a greener commute.
• Comprehensive well-being support, including round-the-clock access to a GP, mental health assistance, fitness programs, and complimentary legal and financial advice.

The important extras

• Hybrid working model: the choice to work remotely for three days, depending on your job role.
• Engage in charity fundraising and volunteering activities as part of our giving back initiative.
• Enjoy fantastic on-site amenities including a complimentary gym, free parking and many more.
• Full time/Permanent contract of 37.5 hours per week.
• No weekends and every bank holiday off.

What Happens Next

If you’re looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. Across Clear Business, we’re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks.

Our Story

We Are One Of The UK’s Leading Providers Of Essential Services To Small Businesses. We Supply a Wide Range Of Essential Services – Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity And Insurance Through Our Sister Company The Insurance Octopus. Our Goal Is To Simplify Essential Services For Our Customers By Offering The Widest Range Of Products On The Market. Not Only Have We Experienced Continued Growth And Strong Financial Performance As a Result, We Have Been Recognised By The Following Awards

• The Lloyds Bank National Business Awards 2019
• Greater Manchester Business Awards 2019
• Lanarkshire Business Excellence Awards 2019

Our Benefits

• Hybrid Working
• Competitive Salary
• Learning and development programmes
• Rewards Hub
• Employee Assistance Programme
• Holidays
• Lifestyle policies
• Volunteer Leave