Watch Manager

Laings Jewellers; Southampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Laings Jewellers in Southampton is seeking a Watch Manager to guide a busy sales team and deliver exceptional customer service for our luxury collections. The role includes acting management in absence of General/Assistant Manager, driving sales targets and staff development across one of our showrooms.

You will lead stock control, arrange training with HR, and maintain high standards of presentation and security. This is a full-time position with a 38.75-hour week across 5 days.

Qualifications

• Relevant industry qualification and extensive product knowledge.
• Excell ent communication and customer service skills.
• Ability to lead and develop staff and manage stock.

Responsibilities

• Assist Management in developing sales staff
• Maintain communication with directors, managers, staff, and colleagues in other stores
• Maintain high standard of product display for windows, shop interior and exterior
• Drive and motivate colleagues to meet sales targets
• Stock checking and replenishment of best-selling lines
• Develop relationships with Brand Representatives
• Ensure showroom and staff are safe and secure
• Organise and undertake training with HR
• Take control in the absence of Management
• Ensure staff adhere to housekeeping duties
• Support store targets awareness
• Assist Management with discipline and grievance handling
• Complaint handling
• Manage Brand Ambassadors allocation and performance

Skills

Product knowledge

Communication skills

Commercial awareness

Sales & stock analysis

Attention to detail

Interpersonal skills

Decision making

Resilience under pressure

Team player

Leadership potential

Education

Relevant industry related qualification

Job description

The World of Laings

Laings is a prestigious family-run jewellers with a legacy spanning over 180 years. Established in 1840 and now safely in the hands of the sixth generation of the Laing family, Laings is one of the largest independent jewellery businesses in the UK.

With eight showrooms across Glasgow, Edinburgh, Southampton and Cardiff, Laings offers an expertly curated selection of fine jewellery and luxury watches from some of the world's most prestigious brands. We also proudly present jewellery design and services by our artisan team of watchmakers, goldsmiths and jewellery designers from our state-of-the-art workshops.

Despite an everchanging landscape, Laings continues to invest in its future. Over the coming years, the company will embark on a journey of evolution to challenge jewellery and watch retail experiences - bringing innovation to different touchpoints of the business, while never forgetting the deep-rooted heritage that anchors the Laings story.

A Career as Unique as You Are

As the face of our brand, you will create unique, welcoming and unforgettable experiences for our clients, guiding them with their purchases and providing expert advice along the way.

The Watch Manager will be Acting Manager in the absence of both the General Manager and/or Assistant Manager.

Motivating and driving staff towards achieving daily, weekly, monthly, and yearly watch brand targets leading from the front. Involved in the training and development of all staff and taking part in the recruitment process when required. Informing both General / Assistant Manager of any in-store watch issues regarding stock, staff, and display and proactively dealing with these issues. Also identify opportunities of both increasing sales and improving our watch business.

Our Southampton team assist 38.75 hours per week, 5 days out of 7.

Here is How We envision Your Role:

• Assist Management in developing sales staff
• Maintain good communication with directors, managers, staff, and colleagues in other stores
• Maintain a high standard of product display for windows, shop interior and shop exterior ensuring others follow suit
• Drive and motivate both yourself and your colleagues to ensure sales targets are met.
• Regular stock checking and organising replenishment of best-selling key lines by working closely with Stock Department
• Creating and developing relationships with external Brand Representatives
• Make sure showroom and staff are always safe and secure following company procedure
• Organise and undertake training when and where requested liaising with HR
• Take control and responsibility in absence of Management
• Make sure all staff abide by general house-keeping duties in the shop
• Awareness of overall store targets
• Assist Management with Discipline & Grievance where required
• Complaint handling
• Responsibility for allocation and management of Brand Ambassadors
• Minimise stock losses and improve department profitability

The Perfect Person We are Looking For:

• Relevant industry related qualification
• Extensive product knowledge
• Excellent communication skills - both written and verbal
• Commercially aware
• Product sales and stock analysis
• Meticulous attention to detail
• Excellent interpersonal and customer service skills
• Decision making and resolution management
• Ability to work under pressure and manage a diverse workload
• Ability to work as both part of a team and under own initiative
• Able to take responsibility for own actions and performance as well as other staff
• Demonstrates ability to develop and motivate others