Valuer

Laings; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Employee discounts

Service recognition awards

Flexible benefits

Job summary

A luxury jeweller in Glasgow seeks an experienced Valuer to make accurate appraisals of precious jewellery and luxury watches. The role includes advising clients on valuation services, conducting appraisals, and building customer relationships. Candidates should have at least 5 years in the jewellery industry, a Gemmology qualification, and outstanding customer service skills. The position offers a flexible benefits package, training opportunities, and a commitment to diversity and inclusion.

Qualifications

• At least 5 years of experience within the jewellery industry.
• Experience in building effective relationships with external and internal partners.
• Ability to work independently and as part of a team.

Responsibilities

• Conduct valuations on customer jewellery and watches.
• Advise customers on the Valuation Service and related offerings.
• Build strong relationships with clients to develop a repeat customer base.

Skills

Excellent knowledge of antique and second-hand jewellery

Outstanding customer service skills

Excellent communication and interpersonal skills

Time management

Self-motivated

Advanced understanding of diamond and gemstones

Willingness to learn

Education

Gemmology qualification or equivalent

Job description

Be part of our legacy that blends tradition, innovation and excellence at Laings.

A long-standing symbol of quality, trust and timeless design, Laings has continued to invest in its future. With seven showrooms, we are proudly one of the largest independent family‑owned fine jewellers and purveyors of luxury watches in the UK. We carry forward a tradition of excellence in craftsmanship, outstanding customer care and a deep‑rooted heritage that anchors our Laings story.

We are a family, a legacy and a community of passionate professionals that collaborate and contribute to each of our positions a wide range of skills and experience to everything we do. We offer supportive and inspiring environments, where expertise and personal connections flourish.

We are looking for an experienced, committed and enthusiastic Valuer to join us at an exciting time of business expansion and growth. Responsible for making honest and accurate appraisals of our client and company precious jewellery or luxury watch items for varying purposes, you will further offer unique client experiences, develop a broad client base, whilst upholding our brand standards and values.

We will offer our successful candidate rare opportunities to expand on their foundational knowledge and qualification, by providing training and development and accreditations within the area of Valuation. Based in the heart of Glasgow, you will assist across 37.5 hours a week, 5 days out of 6, Monday to Saturday.

Responsibilities include but are not limited to the following:

• Advise our esteemed customers of our offerings of the Valuation Service while imparting information on our broader department offerings, including servicing and design.
• In line with regulations, conduct valuations on customer jewellery and watches to include personalised documentation including photographs, descriptions and relevant valuation type.
• Access relevant resources, to source information and liaise with valuer network across the UK.
• Host valuation days with our Showroom colleagues regularly and support with internal training.
• Collaborate with our Jewellery Designers and Buying team to provide advice on stone sourcing, identification and quality.
• Enthusiastically host client talks and events, consistently aim to promote Laings Valuations service offerings.
• Provide an exemplary and personal experience to all clients by upholding brand standards in all areas.
• Build strong relationships with clients to develop a repeat customer base.
• Use extensive knowledge to produce accurate estimates for clients within Laings company guidelines.
• Educate our wider business areas on Watch and Jewellery Valuation.
• Contribute to our internal standard reviews and seek to identify development opportunities to improve operations.

Person Specification:

• Possess at least 5 years of experience within the jewellery industry.
• Possess a Gemmology qualification or equivalent.
• Have excellent knowledge and understanding of antique and second‑hand jewellery.
• Excellent communication and interpersonal skills with a positive attitude to change and development.
• Outstanding customer service skills with demonstratable experience of building effective relationships with external and internal partners.
• Time management with the ability to prioritise workload.
• Self‑motivated with the confidence to work independently but also part of a team.
• Advanced understanding and application of knowledge in diamond and gemstones, along with all setting and jewellery styles.
• Keenness with a willingness to learn along with skills in coaching and training others.
• Extremely well organised and able to manage conflicting priorities in a timely manner.

Why join us at Laings?

We offer you an attractive package commensurate with experience. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

How to Apply

Applicants are encouraged to please forward your cover letter and resume to: [e-mail] alternatively you can apply through

our website: www.laingsuk.com