Supervisor

Watchfinder; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Watchfinder, located in Greenhithe, is seeking a candidate dedicated to enhancing customer experience in luxury retail. The role emphasizes exemplary in-store service, managing all aspects of the sales process from client greetings to aftersales.

Successful candidates will possess strong clienteling and communication skills and demonstrate results-driven attitudes within a target-oriented environment. You'll lead, coach, and train team members while ensuring the store meets high visual and operational standards.

Qualifications

• Experience in luxury retail, strong focus on customer service.
• Ability to maintain ongoing client relationships and engage with customers.
• Experience in a target-driven environment, comfortable with KPIs.
• Adaptability in communication with diverse clientele.
• Willingness to learn technical information about products.

Responsibilities

• Greet customers and respond to enquiries maintaining high service standards.
• Oversee end-to-end sales process and aftersales care.
• Lead and train new starters; support team performance reviews.
• Manage workload to achieve targets and client database utilization.
• Maintain store presentation standards, including visual merchandising.
• Oversee cash handling procedures and till checks.
• Demonstrate reliability and passion for customer experience.

Skills

Passionate about luxury retail

Strong clienteling skills

Results-driven in sales

Negotiation skills

Strong communication skills

Ability to understand technical information

Excellent problem-solving skills

Highly organized

Team-focused with collaborative mindset

Job description

Overview

We’re all about the customer experience here at Watchfinder. The role focuses on ensuring clients receive the best in-store experience, greeted promptly and professionally, and that responses to customer enquiries via telephone, email, and website are maintained to a high standard. You will oversee the end-to-end sales process, from appointments and viewings through to purchase and aftersales care.

Responsibilities

• Greet customers promptly and professionally in-store or for appointments, and respond to customer enquiries via telephone, email, and website while maintaining a high standard of service.
• Oversee the end-to-end sales process from appointment and viewing to purchase and aftersales care.
• Lead, coach, and train new starters; provide ongoing shop floor coaching and support weekly performance reviews with the Boutique Manager.
• Manage workload to achieve individual and team targets; review daily KPI reports, manage customer enquiries to maximise conversion, and develop personal clientele through proactive outreach and client database utilisation.
• Maintain store presentation to a high standard, including visual merchandising and daily opening/closing routines, and ensure the store is clean and tidy for immaculate presentation.
• Oversee cash handling procedures, including till and safe checks, and ensure accurate management of PDQ receipts.
• Demonstrate reliability, ambition, and a deep passion for customer experience, embodying core values of caring, pioneering, and outstanding.

Qualifications and Skills

• Passionate about luxury retail and delivering exceptional service to customers
• Strong clienteling skills to maintain ongoing client contact
• Results-driven with experience in a target-driven sales environment (KPI-focused)
• Negotiation skills are desirable but trainable for candidates with the right attitude toward personal development
• Strong communication skills with the ability to adapt to different customers and their needs
• Ability to understand technical information and a willingness to learn about products
• Excellent problem-solving skills
• Highly organized with the ability to prioritise workload
• Team-focused with a collaborative mindset