Sales Consultant

Hamilton & Inches; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hamilton & Inches in Edinburgh invites a Sales Consultant to join our luxury jewellery and watch boutique. The role focuses on delivering outstanding customer service, developing product knowledge, and driving sales in a premier showroom environment.

You will build relationships with customers, respond to enquiries efficiently, and maintain high standards of presentation and stock integrity. Experience in luxury retail and a passion for watches/jewellery are essential.

Qualifications

• Experience delivering exceptional customer service in a luxury retail environment.
• Proven track record of achieving sales targets.
• Strong written and verbal communication skills.
• Well organised with strong administration and attention to detail.

Responsibilities

• Maintain and develop product knowledge; convey it confidently to customers.
• Build lasting relationships to drive customer retention and attract new clients.
• Deliver exceptional in-store service in the Edinburgh showroom.
• Strive to meet or exceed sales targets and maintain showroom presentation.

Skills

Customer service

Sales targets

Communication

Teamwork

Administrative skills

POS systems

CRM knowledge

Education

Watch/Jewellery industry qualifications preferred

Tools

POS systems

CRM systems

Microsoft Office/Outlook

Job description

Since 1866, Hamilton & Inches has been Scotland’s premier destination for fine jewellery, luxury watches and hand-crafted silver. Based in the heart of the Scottish capital, we have maintained our jewellery & silver workshops since our inception and have a held a Royal Warrant as silversmiths for more than 120 years. To this day, we proudly continue to curate a range of fine jewellery, designed and made from our own artisan team and workshops.

Anchored by our heritage, we continue to invest in our future and our team and are now looking for a Sales Consultant to join us.

Hamilton & Inches Sales Consultants hold the vital position in the heart of our showroom. Embodying the brand in every customer interaction, offering expert advice, and creating unforgettable experiences. This role is deserving of someone with passion, and experience of delivering an exceptional sales performance and customer service in a retail environment.

The Role

• Continually develop brand and product knowledge and convey this to customers with pride and enthusiasm
• Drives customer retention through building lasting relationships with customers, and continually look to attract new customers by responding to customer enquiries effectively and efficiently
• Provide exceptional customer service and experience in our Edinburgh showroom
• Strive to drive sales, achieving or exceeding sales targets
• Support in maintaining excellent presentation of our showroom
• Attend training courses and continually develop product knowledge. Completion of key brands or partners accreditation courses is mandatory
• Communicate and work effectively alongside the wider Hamilton & Inches team
• Support and take responsibility for day-to-day stock handling and watch/ jewellery counts
• Maintain Hamilton & Inches standards in our Showroom and follow a safe working environment by ensuring all Health and Safety policies and procedures are adhered to

The Candidate

• Watch and/or jewellery industry qualifications preferred
• Experience in the watch and/or jewellery industry essential
• Proven track record of delivering exceptional customer service and experiences, preferably in a luxury retail environment
• Proven track record in achieving sales targets
• Excellent written and verbal communication skills
• Well organised, strong administration skills and has an eye for detail
• Ability to quickly build trust and rapport with clients and wider team members
• Able to work as part of team but also work under own initiative
• Proficiency in Point of Sales (POS) and CRM systems and Microsoft Offices/Outlook/e-mail