Watch Brand Manager — Lead, Inspire & Drive Sales

Laings Jewellers; Southampton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Laings Jewellers in Southampton is seeking a Watch Manager to guide a busy sales team and deliver exceptional customer service for our luxury collections. The role includes acting management in absence of General/Assistant Manager, driving sales targets and staff development across one of our showrooms.

You will lead stock control, arrange training with HR, and maintain high standards of presentation and security. This is a full-time position with a 38.75-hour week across 5 days.

Qualifications

• Relevant industry qualification and extensive product knowledge.
• Excell ent communication and customer service skills.
• Ability to lead and develop staff and manage stock.

Responsibilities

• Assist Management in developing sales staff
• Maintain communication with directors, managers, staff, and colleagues in other stores
• Maintain high standard of product display for windows, shop interior and exterior
• Drive and motivate colleagues to meet sales targets
• Stock checking and replenishment of best-selling lines
• Develop relationships with Brand Representatives
• Ensure showroom and staff are safe and secure
• Organise and undertake training with HR
• Take control in the absence of Management
• Ensure staff adhere to housekeeping duties
• Support store targets awareness
• Assist Management with discipline and grievance handling
• Complaint handling
• Manage Brand Ambassadors allocation and performance

Skills

Product knowledge

Communication skills

Commercial awareness

Sales & stock analysis

Attention to detail

Interpersonal skills

Decision making

Resilience under pressure

Team player

Leadership potential

Education

Relevant industry related qualification

Job description

Laings Jewellers in Southampton is seeking a Watch Manager to guide a busy sales team and deliver exceptional customer service for our luxury collections. The role includes acting management in absence of General/Assistant Manager, driving sales targets and staff development across one of our showrooms.

You will lead stock control, arrange training with HR, and maintain high standards of presentation and security. This is a full-time position with a 38.75-hour week across 5 days.