Sales Consultant

Jolyon Marshall Limited; Newcastle-under-Lyme; On-site; GBP 21,000 - 28,000; Full time

Job summary

Jolyon Marshall Limited, a proudly independent family jeweller in the United Kingdom, invites a Sales Consultant to join its highly regarded sales floor team. You will engage customers, present luxury watches and jewellery with care and authority, and consistently deliver genuinely exceptional service that reflects the brand’s heritage.

Collaborating with colleagues, you will maintain pristine stock conditions, follow compliant sales procedures, and contribute to store initiatives.

Qualifications

• Experience selling luxury watches or jewellery is advantageous.
• Exceptional customer service in a premium environment is highly relevant.
• Strong communication and sales skills are essential to tailor product knowledge to clients.

Responsibilities

• Engage customers and present product knowledge for each client’s needs.
• Represent luxury brands with professionalism and maintain brand standards.
• Collaborate with the team to achieve high customer satisfaction and sales targets.

Skills

Luxury retail sales

Communication skills

Stock security awareness

Organisational skills

Job description

The landscape of retail has changed significantly in recent years. Our client is a proudly independent retail jeweller with a long-standing tradition of serving their local community, offering a carefully curated portfolio of fine jewellery and luxury timepieces. Opportunities for this business have never been brighter. Recent investment in infrastructure, an expanded product specialism, and enhanced in-store jewellery and watch aftersales services have positioned the company for continued growth.

Ambitious and committed to further elevating the in-store customer experience, this is an ideal time for the business to welcome a talented Sales Consultant to its highly regarded sales floor team.

The Role

Modern retail increasingly offers the opportunity to become a true specialist consultant, and this role suits someone eager to continually learn and take on increasing responsibility within the store.

Luxury watch and jewellery brands require presentation that reflects their distinct heritage and manufacturing excellence. You will respect these standards and take pride in representing each brand accordingly.

You are naturally proactive in your communication style—engaging and confident in person, professional and effective across online or virtual channels—and you place great importance on delivering genuinely exceptional customer service.

Teamwork is central to success in-store. Colleagues actively support one another to ensure every transaction results in the highest possible level of customer satisfaction.

Comprehensive industry training is provided, combining coaching from experienced senior team members with online learning delivered by selected supplier partners.

There are clear opportunities for career progression, including future responsibility for specific product categories or brands, and potential involvement in leading sales or marketing initiatives as new skills develop. This is one of the key attractions of joining an established family jeweller that remains agile, forward-thinking and responsive to emerging market trends.

Requirements

• Previous experience selling luxury watches or jewellery would be advantageous, though candidates from other premium or luxury retail sectors are also encouraged to apply
• Experience within a five-star hospitality environment, with a strong understanding of exceptional customer service, would be highly relevant
• Strong communication and sales skills, with the ability to retain and present product knowledge appropriately to suit individual client needs
• Highly organised, with a disciplined and compliant approach to sales procedures
• A strong awareness of stock security and a commitment to maintaining all merchandise in pristine, market-ready condition