Deputy Manager, Luxury Retail: Lead & Inspire Clients

GOLDSMITHS; Grays; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Holiday Purchase Scheme

24/7 Employee Assistance Programme

24/7 Virtual GP service

Share Save Scheme

Birthday Off

Free Wellbeing Tools

Generous Discount Scheme

Enhanced Maternity Pay

Job summary

Goldsmiths, part of the Watches of Switzerland Group, is seeking a Deputy Manager to support the Showroom Manager in leading and developing a team to provide an exceptional client experience in our luxury jewellery environment.

The successful candidate will drive business growth through clienteling, events, and outstanding service, building strong relationships with clients and teams across the showroom network.

Qualifications

• Natural flair for guiding, mentoring and developing a high performing team
• Proven track record in retail management
• Commercially aware with excellent understanding of clienteling, networking and events management
• People-, sales- and client-focused delivering an exceptional client experience to all
• Inspirational role model with a passion for our products
• Competitor analysis
• Recruitment, performance management and training
• Communicating business initiatives and following up on any actions

Responsibilities

• Lead, motivate and develop a high-performing showroom team to deliver an exceptional client experience
• Act as an ambassador for the Goldsmiths brand and drive the business forward
• Ensure commercial awareness with a focus on clienteling, networking and events management
• Foster inclusive teams and deliver consistently outstanding client service to all customers

Skills

Mentoring & coaching

Retail management

Clienteling & events

Client-focused selling

Inspirational leadership

Competitor analysis

Recruitment & training

Business communication

Job description

Goldsmiths, part of the Watches of Switzerland Group, is seeking a Deputy Manager to support the Showroom Manager in leading and developing a team to provide an exceptional client experience in our luxury jewellery environment.

The successful candidate will drive business growth through clienteling, events, and outstanding service, building strong relationships with clients and teams across the showroom network.