Luxury Retail Sales & Client Experience Lead

Watchfinder; Greenhithe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Watchfinder, located in Greenhithe, is seeking a candidate dedicated to enhancing customer experience in luxury retail. The role emphasizes exemplary in-store service, managing all aspects of the sales process from client greetings to aftersales.

Successful candidates will possess strong clienteling and communication skills and demonstrate results-driven attitudes within a target-oriented environment. You'll lead, coach, and train team members while ensuring the store meets high visual and operational standards.

Qualifications

• Experience in luxury retail, strong focus on customer service.
• Ability to maintain ongoing client relationships and engage with customers.
• Experience in a target-driven environment, comfortable with KPIs.
• Adaptability in communication with diverse clientele.
• Willingness to learn technical information about products.

Responsibilities

• Greet customers and respond to enquiries maintaining high service standards.
• Oversee end-to-end sales process and aftersales care.
• Lead and train new starters; support team performance reviews.
• Manage workload to achieve targets and client database utilization.
• Maintain store presentation standards, including visual merchandising.
• Oversee cash handling procedures and till checks.
• Demonstrate reliability and passion for customer experience.

Skills

Passionate about luxury retail

Strong clienteling skills

Results-driven in sales

Negotiation skills

Strong communication skills

Ability to understand technical information

Excellent problem-solving skills

Highly organized

Team-focused with collaborative mindset

Job description

Watchfinder, located in Greenhithe, is seeking a candidate dedicated to enhancing customer experience in luxury retail. The role emphasizes exemplary in-store service, managing all aspects of the sales process from client greetings to aftersales.

Successful candidates will possess strong clienteling and communication skills and demonstrate results-driven attitudes within a target-oriented environment. You'll lead, coach, and train team members while ensuring the store meets high visual and operational standards.