Waste Services Customer Care Executive

Biffa Waste Services; Bierton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Holiday buy/sell option

Biffa Perkz discounts

Family-friendly policies

Job summary

Biffa Waste Services in Aylesbury is seeking a Waste Management Executive to support the South Oxfordshire Council team. You will be the main point of contact for customers, resolving enquiries and providing accurate information in a friendly, energetic team environment.

The role emphasizes delivering excellent customer service, maintaining records with attention to detail, and collaborating across teams for efficient problem resolution. Office-based, full-time, 40 hours per week.

Qualifications

• Customer-focused attitude and passion for delivering excellent service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and ability to maintain accurate records.
• Calm, professional approach under pressure.

Responsibilities

• Deliver excellent customer service by handling customer enquiries professionally, providing clear information and ensuring a positive experience.
• Manage and resolve enquiries efficiently, taking ownership of customer issues and ensuring they are directed to the right teams where needed.
• Maintain accurate records by updating customer information and recording interactions with strong attention to detail.
• Communicate effectively with customers and colleagues to ensure enquiries are handled promptly and consistently.
• Stay calm under pressure while managing competing priorities and maintaining a positive, helpful approach.
• Work collaboratively as part of the team, supporting the smooth delivery of customer services for South Oxfordshire Council.

Skills

Customer service

Communication skills

Attention to detail

Organisational skills

Calm under pressure

Tools

Microsoft Office

Job description

Biffa Waste Services in Aylesbury is seeking a Waste Management Executive to support the South Oxfordshire Council team. You will be the main point of contact for customers, resolving enquiries and providing accurate information in a friendly, energetic team environment.

The role emphasizes delivering excellent customer service, maintaining records with attention to detail, and collaborating across teams for efficient problem resolution. Office-based, full-time, 40 hours per week.