Waste Services Customer Experience Lead

Biffa Group; Aylesbury; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + Bank Holidays

Biffa Perkz discounts

Family-friendly policies

Holiday purchase/sell

Job summary

Biffa Group in Aylesbury is recruiting a Waste Management Executive to support our South Oxfordshire Council team. The role is office-based, full-time, 40 hours per week with a salary of £25,174.

You will be the frontline contact for customers, resolving enquiries, providing accurate information and updating records with strong attention to detail. The job requires a customer-focused attitude and clear, professional communication.

Qualifications

• Customer-focused attitude with a genuine passion for delivering excellent service.
• Strong communication and interpersonal skills to build rapport with a range of customers.
• Excellent attention to detail and ability to maintain accurate records.
• Calm, professional approach with the ability to handle challenging situations positively.
• Good organisational skills with the ability to manage priorities in a busy environment.

Responsibilities

• Deliver excellent customer service by handling enquiries professionally and ensuring a positive experience.
• Manage and resolve enquiries, taking ownership and directing to the right teams when needed.
• Maintain accurate records by updating customer information and logging interactions.
• Communicate effectively with customers and colleagues to ensure timely handling of enquiries.
• Stay calm under pressure while managing competing priorities and maintaining a helpful approach.
• Collaborate with the team to support smooth delivery of customer services for South Oxfordshire Council.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Teamwork

Tools

Microsoft Office

Job description

Biffa Group in Aylesbury is recruiting a Waste Management Executive to support our South Oxfordshire Council team. The role is office-based, full-time, 40 hours per week with a salary of £25,174.

You will be the frontline contact for customers, resolving enquiries, providing accurate information and updating records with strong attention to detail. The job requires a customer-focused attitude and clear, professional communication.