Transport Operations Dispatcher - Optimize Routes & Growth

Biffa Waste Services; Norwich; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Ongoing career development, training &

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Bike to work scheme

Plus, much more……

Job summary

Biffa Waste Services in Norwich is seeking a Traffic Dispatcher / Transport Administrator on a full-time contract. You will organise depot operations, allocate vehicles and route planning to deliver top-class service while upholding health and safety and O-licence compliance.

You will analyse depot data, manage driver availability, handle vehicle checks, and perform admin tasks such as payroll and tachograph records. A proactive, solutions-driven approach and strong Excel skills are essential.

Qualifications

• Knowledge of the local area.
• Ability to plan, prioritise and meet tight deadlines.
• Solutions-driven mindset with strong problem-solving.
• Customer focused, engaging and supportive of a diverse customer base.
• Proficient with business software and MS Office (especially Excel).

Responsibilities

• Optimising routes and vehicle utilisation to deliver top-class service.
• Managing driver availability and ensuring compliance with regulations.
• Overseeing vehicle checks, safety, and maintenance.
• Handling admin tasks like payroll, timesheets, tachograph records, and reporting.
• Driving cost-efficiency by analysing depot data and improving operations.

Skills

Route planning

Problem solving

Customer service

Time management

Local knowledge

Tools

MS Office

Excel

Job description

Biffa Waste Services in Norwich is seeking a Traffic Dispatcher / Transport Administrator on a full-time contract. You will organise depot operations, allocate vehicles and route planning to deliver top-class service while upholding health and safety and O-licence compliance.

You will analyse depot data, manage driver availability, handle vehicle checks, and perform admin tasks such as payroll and tachograph records. A proactive, solutions-driven approach and strong Excel skills are essential.