Warranty Administrator

Rewind Radio Ltd.; Bodmin; Remote; GBP 18,000 - 23,000; Full time

Job summary

West End Motors is seeking a Warranty Administrator to join our Aftersales Team and help deliver an efficient, high-quality warranty process within a busy main dealership. This role requires strong organisation, accuracy and exceptional interpersonal skills.

The successful candidate will manage warranty claims, liaise with manufacturers, and maintain accurate documentation to support service quality and customer satisfaction. A confident communicator who can work under pressure will thrive here.

Qualifications

• Proven experience in the automotive trade.
• Customer-focused mindset with a drive to exceed expectations.
• Knowledge of vehicle warranty processes and manufacturer procedures.
• Exceptional attention to detail and a logical, organised approach to work.
• Confident using databases — ideally with Pinnacle experience.
• Strong written and verbal communication skills.
• Ability to stay calm under pressure and meet tight deadlines.
• Resilience and prioritisation in a demanding environment.

Responsibilities

• Prepare and submit warranty claims to manufacturers accurately and efficiently.
• Check weekly statements, identify overdue claims, and resolve discrepancies.
• Ensure all documentation complies with manufacturer guidelines.
• Manage invoices and warranty claims, including open time, clockings, and job card write-ups.
• Maintain comprehensive repair order documentation.
• Control and return displaced materials to manufacturers in accordance with procedures.
• Build and maintain cooperative relationships with colleagues and customers to ensure high levels of service.

Skills

Attention to detail

Communication

Organised

Pressure management

Tools

Pinnacle

Job description

West End Motors is looking for a Warranty Administrator to join our Aftersales Team and play an integral part in delivering an efficient, high-quality warranty process. This is a great opportunity to join a successful main dealership in a role where organisation, accuracy and strong interpersonal skills are essential.

Duties:

• Prepare and submit warranty claims to manufacturers accurately and efficiently
• Check weekly statements, identify overdue claims, and resolve discrepancies
• Ensure all documentation complies with manufacturer guidelines
• Manage invoices and warranty claims, including open time, clockings, and job card write-ups
• Maintain comprehensive repair order documentation
• Control and return displaced materials to manufacturers in accordance with procedures
• Be conversant with warranty providers’ policies and procedures, including the use of manufacturers’ electronic communication systems
• Build and maintain cooperative relationships with colleagues and customers to ensure high levels of service

Requirements:

We are looking for someone with the right personality, confidence and approach to work effectively as part of the team.

• Proven experience in the automotive trade.
• A customer-focused mindset, always aiming to exceed expectations.
• Knowledge of vehicle warranty processes and manufacturer procedures
• Exceptional attention to detail and a logical, organised approach to work.
• Confident using databases — ideally with Pinnacle experience.
• Strong communication skills, both written and verbal.
• The confidence to be assertive when needed.
• Ability to stay calm under pressure and meet tight deadlines.
• Resilience and the ability to prioritise in a demanding environment

If you are a motivated, detail-oriented Automotive Warranty Administrator looking for a long-term career move within a reputable dealership, this is a fantastic opportunity to develop your skills and grow professionally.