Warranty Manager

Auto Skills UK; Gloucester; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

25 Days Annual Leave

Healthcare

Company Pension

Job summary

Auto Skills UK in Bristol is seeking a proficient Warranty Controller to join the Aftersales team. You will help manage warranty administration, ensuring claims are submitted accurately and aligned with manufacturer processes.

The role emphasises meticulous record-keeping, proactive issue resolution, and high service standards. It offers a permanent, full-time position with a robust benefits package.

Qualifications

• Previous warranty experience within the motor industry.
• Strong organisational and administrative skills.
• Excellent communication and relationship-building abilities.
• Good computer literacy and confidence using relevant systems.

Responsibilities

• Submitting accurate warranty and goodwill claims.
• Managing warranty administration and ensuring compliance with manufacturer guidelines.
• Liaising with manufacturers regarding warranty claims and queries.
• Maintaining accurate warranty records and documentation.
• Monitoring warranty reports and outstanding claims.

Skills

Warranty experience

Organisation

Communication skills

IT literacy

Tools

CRM systems

Job description

WARRANTY CONTROLLER

Location: Bristol

Salary: Up to £35,000 Basic Salary OTE Up to £42,000

Hours: 42.5 Hours Per Week

Job Type: Full-Time, Permanent

Looking for a role where your warranty expertise, attention to detail and organisational skills are recognised? If you're an experienced Warranty Administrator or Warranty Controller looking for your next opportunity, this is an excellent chance to join a successful automotive business in Bristol. You'll play a key role within the Aftersales team, ensuring warranty and goodwill claims are submitted accurately, manufacturer processes are followed correctly, and the business remains fully compliant with warranty requirements.

WHAT'S IN IT FOR YOU?

• Up to £35,000 Basic Salary
• OTE Up to £42,000
• 25 Days Annual Leave Plus Bank Holidays
• Healthcare
• Company Pension
• 42.5 Hours Per Week
• Full-Time, Permanent Position

THE ROLE

As a Warranty Controller, you'll be responsible for managing warranty administration and ensuring claims are processed accurately and efficiently while minimising the risk of warranty audit failures.

• Supporting the Aftersales Manager with warranty administration
• Submitting accurate warranty and goodwill claims
• Ensuring manufacturer warranty policies and procedures are followed correctly
• Monitoring warranty reports and identifying outstanding claims
• Maintaining high standards of processing efficiency and cost control
• Ensuring compliance with company policies and manufacturer guidelines
• Liaising with manufacturers regarding warranty claims and queries
• Maintaining accurate warranty records and documentation
• Supporting the business in minimising warranty audit risks
• Ensuring customers receive a high level of service throughout the warranty process

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous warranty experience within the motor industry
• Experience as a Warranty Administrator, Warranty Controller or similar Aftersales role
• Strong understanding of manufacturer warranty processes and procedures
• Excellent organisational and administrative skills
• Strong communication and relationship-building abilities
• Good computer literacy and confidence using relevant systems
• Exceptional attention to detail
• Ability to manage a busy workload and prioritise effectively
• A professional and proactive approach to problem solving
• Ability to liaise confidently with manufacturers and internal departments

Alternative job titles may include: Warranty Controller, Warranty Administrator, Warranty Specialist, Warranty Claims Administrator or Aftersales Warranty Administrator.