Warranty Administrator

Toomey-Motor-Group; Southend-on-Sea; On-site; GBP 21,000 - 27,000; Full time

Job summary

Toomey Motor Group is seeking a Warranty Administrator to join our team in Basildon. No automotive experience required as full training will be provided. The role is full-time, Monday to Friday, 8am to 5pm, with duties spanning claims submission, documentation checks and liaising with Service Departments and vehicle manufacturers.

You will be organised, accurate and eager to learn, with opportunities to develop within the motor industry and gain exposure to multiple manufacturers.

Qualifications

• Attention to detail and accuracy in all tasks.
• Organised and able to manage own workload.
• Comfortable with systems, spreadsheets and documentation.
• Good written and verbal communication.
• Willing to learn and work as part of a team.

Responsibilities

• Prepare and submit warranty claims accurately and within required timescales.
• Collaborate with Service Managers, Advisors and Technicians to ensure correct information for each claim.
• Check warranty documentation to ensure it meets manufacturer requirements.
• Monitor claims through to payment.
• Review and resolve returned or rejected warranty claims.
• Reconcile manufacturer warranty payments and highlight discrepancies.
• Follow manufacturer processes, policies and procedures.
• Support dealerships in achieving high standards of warranty administration.
• Build strong working relationships with teams across Toomey Motor Group.

Skills

Attention to detail

Organised

Communication skills

Team player

Willing to learn

Tools

Spreadsheets

Job description

Service House, West Mayne, Basildon, Essex, SS15 6RW United Kingdom

Warranty Administrator – No Automotive Experience Required

Toomey Motor Group

Full-Time | Monday to Friday – 8am to 5pm

Start Your Career with Toomey Motor Group

Toomey Motor Group is looking for an organised, motivated and detail-focused individual to join our team as a Warranty Administrator.

No previous automotive or warranty experience is required.

We are far more interested in finding the right person – someone who is organised, accurate, willing to learn and takes pride in getting things right. Full training will be provided, making this a fantastic opportunity for someone looking to start or develop a career within the motor industry.

As part of our Warranty Team, you will help ensure warranty claims are processed accurately and efficiently, working closely with our Service Departments and vehicle manufacturers.

What will you be doing?

Your responsibilities will include:

• Preparing and submitting manufacturer warranty claims accurately and within required timescales
• Working closely with our Service Managers, Advisors and Technicians to ensure the correct information is available for each claim
• Checking warranty documentation to ensure it meets manufacturer requirements
• Monitoring claims through to payment
• Reviewing and resolving returned or rejected warranty claims
• Reconciling manufacturer warranty payments and highlighting any discrepancies
• Following manufacturer processes, policies and procedures
• Helping our dealerships achieve consistently high standards of warranty administration
• Building strong working relationships with teams across Toomey Motor Group

Do I need automotive experience?

No.

Previous warranty or motor trade experience would be an advantage, but it is absolutely not essential.

We will provide the training and support you need to understand manufacturer warranty processes and develop within the role.

What matters most to us is your attitude and attention to detail.

We are looking for someone who:

• Has excellent attention to detail and takes pride in accuracy
• Is organised and able to manage their own workload
• Is comfortable working with systems, spreadsheets and documentation
• Can follow processes and procedures consistently
• Has good written and verbal communication skills
• Is confident asking questions when something doesn't look right
• Enjoys problem-solving and investigating discrepancies
• Works well as part of a team
• Is reliable, professional and keen to learn

Previous administration experience would be beneficial, but we would also welcome applications from people looking for an opportunity to build a new career.

Why Toomey Motor Group?

Toomey Motor Group is a long-established, family-owned automotive group representing some of the UK's leading vehicle manufacturers across Essex.

This isn't simply an opportunity to learn warranty administration. For the right person, it is an opportunity to build a career within a large and growing dealer group.

You will receive full support and training from an experienced team, with the opportunity to develop your knowledge of multiple automotive manufacturers and progress as your experience grows.

We believe in developing people from within and recognise that some of our best people started their careers without motor trade experience – they simply had the right attitude, work ethic and willingness to learn.