Warranty & Aftersales Manager, Mechanical & Electrical

Next Generation; Mappleborough Green; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading manufacturer in the United Kingdom is seeking an experienced Warranty Manager to oversee service and warranty management. The ideal candidate will have a strong background in warranty management and aftersales, alongside a mechanical and electrical understanding. Responsibilities include managing aftersales programs and acting as a liaison for customer inquiries. The role offers a competitive salary ranging from £35,000 to £40,000, depending on experience, within a respected organization focused on quality and innovation.

Qualifications

• Experience within the manufacturing or engineering sector is essential.
• Proven experience in warranty management and aftersales.
• Strong mechanical and electrical understanding, with experience in identifying and fixing faults.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational abilities and attention to detail.

Responsibilities

• Oversee all aspects of service and warranty management.
• Manage aftersales programs and processes.
• Act as the main liaison for customer service and warranty inquiries worldwide.
• Implement continuous improvement strategies for service efficiency and quality.
• Collaborate with the quality department to resolve issues and enhance customer satisfaction.

Skills

Warranty management experience

Mechanical understanding

Electrical understanding

Interpersonal skills

Problem-solving skills

Job description

A leading manufacturer in the United Kingdom is seeking an experienced Warranty Manager to oversee service and warranty management. The ideal candidate will have a strong background in warranty management and aftersales, alongside a mechanical and electrical understanding. Responsibilities include managing aftersales programs and acting as a liaison for customer inquiries. The role offers a competitive salary ranging from £35,000 to £40,000, depending on experience, within a respected organization focused on quality and innovation.