Warranty Administrator

Confidential; Manchester, Salford; On-site; GBP 30,000 - 35,000; Full time

Job summary

Confidential, based in Manchester, is seeking a proactive Warranty Administrator to join the service admin team. The role offers permanent days, with a salary of £30,000 to £35,000 per annum, on-site at Manchester (or Brighouse) sites.

You will contribute to an efficient operation and customer satisfaction. Key responsibilities include processing and tracking warranty claims, maintaining records, liaising with manufacturers and customers, ensuring compliance with guidelines, and invoicing

Qualifications

• Basic product knowledge and computer literacy.
• Knowledge of ADP Kerridge system.
• Ability to communicate at all levels and work independently.

Responsibilities

• Warranty Claim Management: Processing, submitting, and tracking warranty claims for repairs and replacement parts.
• Record Keeping: Maintaining detailed records of all warranty claims, payments, and relevant documentation.
• Communication: Interacting with manufacturers, customers, service departments, and other relevant personnel to ensure smooth claims processing.
• Compliance: Ensuring all warranty claims adhere to manufacturer guidelines and regulations.
• Problem Solving: Investigating and resolving any discrepancies or issues related to warranty claims.
• Parts Management: Coordinating the procurement and return of warranty parts.
• Customer Satisfaction: Ensuring customers are informed and satisfied with the warranty process.
• Financial Management: Invoicing warranty jobs and managing warranty debt.
• Reporting: Generating and analysing warranty reports to identify trends and areas for improvement.

Skills

Basic product knowledge

Computer literacy

Communication at all levels

Tools

ADP Kerridge

Job description

Warranty Administrator

Manchester

Salary - £30,000 to £35,000 per annum

Monday to Friday 8am to 5pm (1 in 4 Saturday mornings)

Description

My client is a leading Commercial Vehicle dealership in Manchester is looking to recruit a proactive individual to join their service admin team. Located at the Manchester or Brighouse site there is an opportunity on permanent days. As a proactive member of the dealership's team you will be required to contribute towards an efficient operation, ensuring customer satisfaction at all times.

Key Responsibilities

• Warranty Claim Management: Processing, submitting, and tracking warranty claims for repairs and replacement parts.
• Record Keeping: Maintaining detailed records of all warranty claims, payments, and relevant documentation.
• Communication: Interacting with manufacturers, customers, service departments, and other relevant personnel to ensure smooth claims processing.
• Compliance: Ensuring all warranty claims adhere to manufacturer guidelines and regulations.
• Problem Solving: Investigating and resolving any discrepancies or issues related to warranty claims.
• Parts Management: Coordinating the procurement and return of warranty parts.
• Customer Satisfaction: Ensuring customers are informed and satisfied with the warranty process.
• Financial Management: Invoicing warranty jobs and managing warranty debt.
• Reporting: Generating and analysing warranty reports to identify trends and areas for improvement.

Experience Required

The ideal candidate for this role will have basic product knowledge, computer literacy and ideally knowledge of the ADP kerridge system. An ability to communicate at all levels and will be able to demonstrate initiative working alone without supervision.