Bus & Coach PSV Warranty Administrator

Confidential; Southwater; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Workplace pension

Sick pay

Benefits portal

Career development in CV sector

Job summary

Confidential in Southwater, West Sussex is hiring a Warranty Administrator for PSV and Commercial Vehicles. You will manage multi-stage warranty processes, liaise with chassis manufacturers and bodybuilders, and ensure accurate claim submission and liability attribution.

The role requires 2+ years in warranty administration within CV/PSV sectors, proficiency with Pinnacle DMS or Kerridge, and strong analytical, organisational, and communication skills.

Qualifications

• Minimum 2 years experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector.
• Strong understanding of manufacturer warranty processes and procedures.
• Professional communication skills with internal teams and external manufacturers.

Responsibilities

• Receive, review, and process warranty claims from workshop and aftersales teams.
• Submit warranty claims and monitor progress through manufacturer portals.
• Follow up on delayed or rejected claims with supporting evidence.
• Coordinate warranty-related repairs and replacements with suppliers.
• Maintain accurate records of warranty parts, paperwork, and approvals.
• Track warranty financial performance and claim turnaround times.

Skills

Warranty administration

Analytical skills

Organisational skills

Communication skills

Tools

Pinnacle DMS

Kerridge

Office 365

Job description

Warranty Administrator PSV / Commercial Vehicles

Southwater, West Sussex

Salary: £30,000 £35,000 (DOE)
Full-Time Permanent
Monday Thursday: 8:00am 5:00pm
Friday: 8:00am 3:00pm

An excellent opportunity has become available for an experienced Warranty Administrator to join a growing commercial vehicle and PSV aftersales operation based in Southwater, West Sussex.

This role is focused on managing multi-stage PSV warranty processes, including chassis manufacturers, bodybuilders, and conversion partners. You ll play a key role in ensuring correct liability attribution, accurate claim submission, and maximum warranty recovery while delivering a high level of service to both internal teams and customers.

Key Responsibilities

• Receive, review, and process warranty claims from workshop and aftersales teams
• Ensure all warranty documentation is completed accurately in line with manufacturer guidelines
• Submit warranty claims and monitor progress through manufacturer portals
• Follow up on delayed or rejected claims, providing supporting evidence where required
• Communicate clearly with internal stakeholders regarding claim status and expectations
• Coordinate warranty-related repairs and replacement parts with suppliers and vendors
• Maintain accurate records of warranty parts, paperwork, and approvals
• Monitor manufacturer recalls and warranty policy updates
• Carry out warranty audits to ensure compliance and reduce rejection rates
• Track warranty financial performance, recovery values, and claim turnaround times
• Process internal jobs including documentation, retail quotations, and invoicing
• Reconcile workshop accounts for warranty and internal repairs, investigating discrepancies
• Work closely with Workshop, Parts, Aftersales Management, and Finance teams
• Performance will be measured against KPIs including warranty recovery value, claim turnaround time, rejection rates, and audit compliance.

Your Background & Skillset

• Minimum 2 years experience as a Warranty Administrator within the commercial vehicle / PSV / HGV sector
• Strong understanding of manufacturer warranty processes and procedures
• Experience using Pinnacle DMS, Kerridge, or similar systems (advantageous)
• Confident using Office 365 and web-based warranty portals
• Strong analytical and problem-solving skills
• Excellent organisational skills and attention to detail
• Professional communication skills with internal teams and external manufacturers

What s in it for you?

• £30,000 £35,000 basic salary (depending on experience)
• Monday to Friday working pattern with early finish every Friday
• 25 days holiday plus bank holidays
• Workplace pension scheme
• Statutory sick pay
• Employee benefits portal
• Stable, long-term role within a growing aftersales operation
• Opportunity to develop your career within the commercial vehicle sector