Warranty Administrator - Automotive Claims & Support

Shelbourne Motors; Newry; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

30 days Annual Leave

Employer Pension Contributions

Staff preferential vehicle purchase

Free employer car parking

Job summary

Shelbourne Motors is seeking a Warranty Administrator to support our Warranty Manager. You'll manage warranty claims, maintain accurate records, and liaise with customers and internal departments to ensure smooth processing and prompt resolution.

The ideal candidate has clerical experience, excellent organisational skills, and a proactive approach. Experience in the motor trade and proficiency with MS Office are highly valued. Monday–Friday work hours apply.

Qualifications

• Experience in warranty in the motor trade highly advantageous.
• Proven clerical experience with a strong attention to detail.
• Excellent organisational skills with the ability to prioritise tasks effectively.
• Strong communication skills, both written and verbal, for liaising with customers and internal teams.
• Proficiency in MS Office Suite (Word, Excel, Outlook) and database management systems.
• Ability to work independently whilst maintaining a collaborative approach within the team.
• A proactive attitude with problem-solving capabilities to handle complex warranty issues efficiently.

Responsibilities

• Provide advice to colleagues on items covered under warranty so that they can communicate this to the customer and make appropriate claims for work complete
• Liaise with internal customers on the progress of warranty claims when required
• Receives warranty cards from the Service Advisor and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint
• Produces month end reports to show claim value versus credits and discusses these with the Manager, before taking appropriate / agreed action
• Maintain detailed records of warranty submissions, approvals, and rejections using our database systems.
• Liaise with customers, suppliers, and internal departments to resolve warranty issues promptly.
• Support the warranty manager with general clerical duties such as reporting, filing, data entry, and correspondence.

Skills

Warranty experience

Attention to detail

Organisational skills

Communication skills

MS Office

Tools

MS Office

Database systems

Job description

Shelbourne Motors is seeking a Warranty Administrator to support our Warranty Manager. You'll manage warranty claims, maintain accurate records, and liaise with customers and internal departments to ensure smooth processing and prompt resolution.

The ideal candidate has clerical experience, excellent organisational skills, and a proactive approach. Experience in the motor trade and proficiency with MS Office are highly valued. Monday–Friday work hours apply.