Warranty Administrator

E3 Recruitment; Slough; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Fully remote role

Pension scheme

Death-in-service benefit

Employee Assistance Programme

Opportunity for development

Job summary

E3 Recruitment is seeking an experienced Warranty Administrator for a fully remote role supporting an automotive service operation in the Slough area. The role focuses on warranty claims, invoicing and accurate costing, while ensuring deadlines are met and customer service is upheld.

Ideal candidates will have automotive administration experience, expertise in warranty invoicing, and strong organisational and communication skills.

Qualifications

• Experience in automotive administration and warranty processes.
• Ability to process warranty claims and invoices accurately.
• Strong attention to detail and record-keeping.
• Proficiency with IT systems and software.
• Excellent written and verbal communication skills.

Responsibilities

• Process warranty invoicing and claims efficiently.
• Support service department with administrative tasks.
• Maintain accurate service records and customer data.
• Investigate invoice queries and ensure costing accuracy.
• Liaise with internal departments to support operations.
• Prepare quotations and service-related documentation.

Skills

Automotive admin

Warranty processing

Invoicing

Organisation

Attention to detail

IT skills

Communication skills

Remote work

Teamwork

Job description

Fully Remote, working for an automotive business based in the Slough area, paying £28,000-£30,000 per annum, depending on experience working, Monday to Friday, 08:30-17:30, permanent position.

We are seeking an experienced and organised Warranty Administrator to join a busy automotive service operation on a fully remote basis. This is an excellent opportunity for someone with previous automotive administration experience who enjoys working with figures, maintaining accurate records and supporting the smooth running of service department processes.

As a Warranty Administrator, you will work closely with the Service team, managing warranty claims, invoicing and account costing while ensuring all administration is completed accurately and within required deadlines.

Key Duties for the Warranty Administrator :

• Process retail invoicing and account costing accurately and efficiently.
• Manage warranty invoicing, claim submissions and associated administration.
• Support the Service team with day to day administrative tasks.
• Investigate and resolve invoice queries, ensuring costing information is accurate and up to date.
• Maintain service records, warranty documentation and customer information in line with company procedures.
• Liaise with internal departments to support operational requirements and deliver excellent customer service.
• Assist with preparing and processing quotations and service related documentation.
• Respond professionally to internal and external enquiries, providing timely updates where required.
• Monitor outstanding claims and invoices, following up on queries to help ensure timely resolution.
• Ensure all administrative processes comply with relevant manufacturer requirements and internal standards.

About you as the Warranty Administrator:

• Previous administration experience within the automotive industry.
• Experience processing warranty claims and warranty invoices.
• A good understanding of retail invoicing and account costing.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent attention to detail and a commitment to maintaining accurate records.
• Confidence using computer systems and administrative software.
• Strong written and verbal communication skills.
• A proactive approach to problem solving and the ability to work independently in a remote environment.
• A collaborative attitude and a willingness to support colleagues across the business.

As a Warranty Administrator you will receive:

• 23 day’s annual leave, plus bank holidays and a day off for your birthday
• Pension scheme with employer contributions through auto enrolment.
• Death-in-service benefit of four times salary.
• Employee Assistance Programme and well-being support, including online GP access.
• Training opportunities, including manufacturer training and in house development.
• Annual appraisals, career progression opportunities and internal mentoring.
• Employee recognition initiatives and long service rewards.
• Fully remote role