Warranty Administrator

Marshall Motor Group; Oxford; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Full tailored training

Career development

Life insurance & pension

Exclusive employee discounts & perks

Referral bonuses: up to £2,000

Job summary

Marshall Motor Group is seeking a detail-oriented administrator to oversee warranty-related administration, ensuring compliance with manufacturer and group policies. You will manage your workload to meet departmental objectives and legal requirements, upholding policy and statutory standards.

The role emphasizes accuracy, adherence to Group and Manufacturer policies, and strong organizational skills in a high-volume setting at our Oxford operation.

Qualifications

• Previous administration experience, ideally knowledge of manufacturer warranty procedures.
• Confident in the use of IT systems; Kerridge experience is a plus but not essential as full training will be provided.
• Organised, process-driven and who manages time and workload effectively.
• Customer-centric, can-do attitude and uphold Marshall values at all times.

Responsibilities

• Oversee the accurate and timely completion of warranty-related administration in line with policies.
• Manage workload efficiently to meet departmental objectives and legal requirements.
• Ensure strict adherence to Group, Manufacturer policies, and statutory legislation.

Skills

Administration

Time management

Relationship building

Customer focus

Organised

Process-driven

Tools

Kerridge

Job description

You'll oversee the accurate and timely completion of warranty-related administration, ensuring all processes comply with manufacturer and group policies. You'll manage your workload efficiently to meet all departmental objectives and legal requirements. You'll ensure strict adherence to all Group, Manufacturer policies, and statutory legislation.

Responsibilities

• You'll oversee the accurate and timely completion of warranty-related administration, ensuring all processes comply with manufacturer and group policies.
• You'll manage your workload efficiently to meet all departmental objectives and legal requirements.
• You'll ensure strict adherence to all Group, Manufacturer policies, and statutory legislation.

Qualifications

• Someone with previous administration experience, ideally with knowledge of manufacturer warranty procedures.
• Someone confident in the use of IT systems; Kerridge experience is a plus but not essential as full training will be provided.
• Someone organised, process-driven and who manages time and workload effectively.
• Most importantly, someone who enjoys building good working relationships and upholds our Marshall values at all times., We want to hear from people with a customer-centric, can-do attitude who are ready to drive their career - and our company - forward.

About the company

At Marshall Motor Group, we're proud to represent over 25 leading car, van, truck and motorbike brands across more than 130 stores in England. We're also part of the Constellation Automotive Group, home to some of the most well-known brands in the automotive industry, including webuyanycar, cinch and BCA. Our team is over 4,000 strong and receives excellent pay packages and fantastic benefits in an environment centred around integrity, respect and innovation.

Compensation and benefits

Salary £29,000 to £32,000 (DOE) | 25 days' annual leave + bank holidays (increases with service); Life assurance & pension scheme; Discounts on car servicing, purchase & more; Access to exclusive shopping and lifestyle perks. Full-time | 45 hours per week, including Saturday mornings on a rota basis Drive your career forward with a brand that values precision, compliance, and exceptional customer care.

Benefits package

• Full tailored training: We will provide a selection of digital learning, some chosen by us to prepare you in the best possible way for your role, as well as some chosen by you for your continued development.
• Career development: Ongoing training and development pathways across the Group.
• Financial security: Life insurance, contributory pension.
• Exclusive perks: Discounts and rewards via a dedicated employee platform.
• Referral bonuses: Up to £2,000 for successful referrals.

At Marshall Motor Group, our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.