Warranty Administrator

Confidential; Newport; Presencial; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus scheme

Holiday entitlement

Car discount

Cycle to work

Health care

Descripción de la vacante

Confidential, a multi-franchise dealership group in Newport, is recruiting a Warranty Administrator to manage warranty processes across three franchises and support five Service Advisors. This role offers a long-term career within a reputable dealership group serving South West England and South Wales.

Main duties include submitting warranty claims, reconciling statements, ensuring documentation aligns with manufacturer policies, and providing essential admin support to the warranty team.

Formación

• Previous experience in automotive warranty administration or similar administrative role in motor trade.
• Knowledge of warranty procedures and manufacturer policies.
• Strong organisational skills with the ability to manage conflicting priorities.
• Excellent interpersonal skills for developing relationships with colleagues and customers.
• Able to work efficiently in a fast-paced environment.
• Valid UK driving licence with minimal points.
• Ideally based in Treforest region or within a reasonable commuting distance of Newport.

Responsabilidades

• Preparing and submitting warranty claims to manufacturers for payment.
• Checking weekly statements, querying overdue claims, and resolving discrepancies.
• Ensuring warranty documentation aligns with manufacturer guidelines.
• Preparing accurate invoices and warranty claims, managing open times and job card write-ups.
• Completing repair order documentation accurately and comprehensively.
• Ensuring all policy claims are processed promptly and reimbursements are correct.
• Maintaining control over returned displaced material.
• Reconciling warranty credits and resolving discrepancies efficiently.
• Supporting the team with administrative tasks related to vehicle warranty claims.

Conocimientos

Organisational skills

Interpersonal skills

Customer service

Descripción del empleo

We are currently recruiting on behalf of our client for a highly skilled Warranty Administrator to join their reputable multi-franchise dealership in Newport. The successful candidate will be responsible for managing the warranty process across three franchises, supporting a team of five Service Advisors. This is a fantastic opportunity for an experienced automotive professional seeking a long-term career with a well-established dealership group operating throughout South West England and South Wales.

Benefits for the successful Warranty Administrator

• Salary up to £30,000 per annum, dependent on experience
• Performance-based bonus scheme
• 22 days' annual holiday plus 8 bank holidays
• Discounted car purchase programme for you and your family
• Cycle to work scheme
• Healthcare provisions and hospitality/event perks
• Excellent career progression opportunities within a large, reputable dealership group
• Monday to Friday working hours, 8:30am to 5:00pm, with a 30-minute unpaid lunch break

Duties of the Warranty Administrator

• Preparing and submitting warranty claims to manufacturers for payment
• Checking weekly statements, querying overdue claims, and resolving discrepancies
• Ensuring warranty documentation aligns with manufacturer guidelines
• Preparing accurate invoices and warranty claims, managing open times and job card write-ups
• Completing repair order documentation accurately and comprehensively
• Ensuring all policy claims are processed promptly and reimbursements are correct
• Maintaining control over returned displaced material
• Reconciling warranty credits and resolving discrepancies efficiently
• Supporting the team with administrative tasks related to vehicle warranty claims

Requirements of the Warranty Administrator

• Previous experience in automotive warranty administration or a similar administrative role within the motor trade
• Knowledge of warranty procedures and manufacturer policies
• Strong organisational skills with the ability to manage conflicting priorities
• Excellent interpersonal skills for developing relationships with colleagues and customers
• Able to work efficiently in a fast-paced environment
• Valid UK driving licence with minimal points
• Ideally based in the Treforest region or within a reasonable commuting distance of Newport

This is an exceptional opportunity to join a reputable dealership within a thriving automotive group.